Allye Kelly
Magnolia,TX
Summary
Dynamic professional with a strong background in customer service and training within the restaurant industry, dedicated to enhancing guest relations through effective upselling techniques and active listening. Expertise in developing performance management programs that foster team collaboration and boost productivity, combined with a proven ability to excel in fast-paced environments. Exceptional decision-making and relationship management skills drive success, while reliability and adaptability ensure a swift capacity to learn and apply new skills. Committed to leveraging these strengths to propel team success and contribute meaningfully to organizational growth.
Overview
11
11
years of professional experience
Work History
Head Trainer
Chili’s
01.2024 - Current
- Developed and implemented training programs to enhance employee performance and service quality.
- Monitored training progress, providing feedback to improve skill development and engagement.
- Collaborated with management to identify training needs aligned with organizational goals.
- Mentored new trainers, sharing best practices in team leadership and instructional techniques.
- Fostered a positive learning environment that encouraged continuous improvement among staff members.
Waitress
Chili’s
01.2015 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Trained new waitstaff on menu offerings, service protocols, and customer engagement techniques.
- Implemented upselling strategies, increasing overall sales and enhancing guest satisfaction.
- Resolved customer complaints promptly, ensuring swift issue resolution and guest retention.
- Assisted in inventory management by tracking supplies and notifying management of shortages.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZSkills
- Fundamental mathematics
- Sales enhancement strategies
- Client relationship management
- Hospitality services
- Service excellence
- Effective team engagement
- Effective time management
- Proficient stress management
- Informed decision-making
- Engaged listening
- Training and mentoring
Timeline
Head Trainer
Chili’s
01.2024 - Current
Waitress
Chili’s
01.2015 - Current
Bachelor of Science - Health Administration
University of Phoenix