Michael Ford
Ephrata,PA
Summary
Motivated employee with over 2 years of welding experience in TIG, MIG, FCAW, and SMAW. Accurately interprets blueprints and symbols for precise welding operations. Demonstrates exceptional customer service, multitasking, and time management abilities to efficiently handle diverse workloads. Detail-oriented with a quick grasp of new concepts, consistently delivering high-quality workmanship.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Traffic Control Flagger
Flagger Force Traffic Control Services
09.2024 - Current
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Delivery Driver
DoorDash
05.2021 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Server
Yuzu Asian Cuisine
12.2023 - 07.2024
- Managed multiple tables and ensured a high turnover rate by efficiently taking orders, delivering food, and processing payments
- Provided exceptional customer service to a diverse clientele in a fast-paced dining environment
- Collaborated with kitchen staff to ensure accurate and timely order delivery
- Maintained a clean and organized dining area, adhering to health and safety standards
- Addressed and resolved customer complaints promptly, maintaining a 95% customer satisfaction rating
Unloader Associate
Henry Schein
02.2019 - 06.2021
- Organized and stacked product in designated areas according to size, type, style, color or product code
- Followed proper lifting techniques when moving heavy items manually or with mechanical assistance
- Operated a variety of material handling equipment such as conveyor systems, order pickers, reach trucks, power jacks and other related warehouse machinery
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation
- Utilized RF scanners to accurately record product information into the computer database
- Loaded and unloaded packages from loading dock to trucks
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
Store Manager
Light Street Vapor
03.2017 - 03.2019
- Implemented successful business strategies to increase revenue and target new markets
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Prepared monthly reports on sales figures, expenses, profits
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Prepared staff work schedules and assigned team members to specific duties
- Conducted daily store operations, including opening and closing procedures and cash handling
- Organized promotional events to increase product awareness
- Strengthened work flow productivity by hiring, managing and developing top talent
Education
Some college - Welding
Harrisburg Area Community College
Harrisburg, PA11.2024
High school diploma -
Cocalico High School
Denver, PA01.2010
Skills
- Equipment Operation
- Inventory Management
- Strong Written Communication
- Digital Marketing Skiills
- Employee Training
- Physical Endurance
- Committed To Continuous Learning
- Strategic Promotional Planning
- Store Operations Management
- Consistently Reliable
- Employee Safety Training
- Sales Expertise
- Valid Driver's License
- POS Software Proficiency
- Customer Service
- Warehouse Operations
- Safe Driving
- Material Handling
- Heavy lifting
- Structural Welding Skills
- Cash Handling Skills
- Time management
- Technical Proficiency
- Fundamental Mathematics
- Two Years of Blueprinting and Symbols Experience
- Two Years of Gas Metal Arc Welding (GMAW)
- Two Years Gas Tungsten Arc Welding (GTAW)
- Two Years Shielded Metal Arc Welding (SMAW)
- Two Years Flux Core Arc Welding (FCAW)
- Five Years in Customer Support
- Eight Years of Computer Proficiency
- Proficient in Fundamental Mathematics
- Warehouse Order Picker
- Flagging procedures
- Traffic control devices
- Leadership qualities
- Work zone safety
- Accident prevention
- Equipment inspection
- Traffic control
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Dependability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Physical coordination
- Self motivation
- First aid certified
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Written communication
- Crisis management
Certification
Driver's License
- Pennsylvania Driver's License
- CPR/AED Certification
- First Aid Training
Personal Information
Authorized To Work: US
Accomplishments
CPR Certified
Additional Information
Deans List Recognition Award for Outstanding GPA of 3.9-4.0 in Welding Technology at Harrisburg Area Community College
Timeline
Traffic Control Flagger
Flagger Force Traffic Control Services
09.2024 - Current
Server
Yuzu Asian Cuisine
12.2023 - 07.2024
Delivery Driver
DoorDash
05.2021 - 08.2024
Unloader Associate
Henry Schein
02.2019 - 06.2021
Store Manager
Light Street Vapor
03.2017 - 03.2019
Some college - Welding
Harrisburg Area Community College
High school diploma -
Cocalico High School
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