ALLYN HUNT
Dorchester,MA
Summary
Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Personable and responsible. Solid team player with upbeat, positive attitude.
Overview
7
7
years of professional experience
Work History
Associate Manager of Visitor Experience Operations
New England Aquarium
Boston, MA
04.2021 - Current
- Supervised visitor experience staff to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Evaluated current operational strategies and recommend improvements.
- Served on building Emergency Response Team
- Oversaw day to day operations of Simons Theatre. Ensuring films ran on schedule, projector maintenance was addressed, and lead staff in addressing any customer service needs.
- Acted as point of contact between Visitor Experience Department and other institution departments as well as third party vendors.
- Maintained Visitor Experience Departments Monthly First Aid forms, ensuring all Human Resources policies and procedures are followed.
Assistant Supervisor
NEW ENGLAND
Boston, MA
07.2018 - 04.2021
- Oversaw day-to-day operations by providing employee supervision and customer satisfaction
- Coached and mentored between 14-25 employees by delivering training, guidance and performance monitoring
- Maintained positive work ethic and commitment to providing unsurpassed service to elevate operations efficiency and customer satisfaction
- Evaluated employee performance and developed improvement plans
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
Information Desk Representative
New England Aquarium
Boston , MA
09.2016 - 07.2018
- Organized weekly reports for Visitor Experience supervisors to track desk procedures and to trouble shoot potential deficiencies in staff training
- Trained employees on policies and procedures of the Information Desk
- Created new processes and systems for increasing guests satisfaction
- Worked as a team member performing cashier duties and guest assistance
- Promptly responded to general inquiries from members, staff, and the public via telephone and e-mail
- Performed building opening duties, including counting cash drawers and checking all equipment for proper functioning.
Admissions Student Representative
THE BOSTON CONSERVATORY
Boston, MA
05.2015 - 05.2016
- Maintained regularly-scheduled office hours to advise and assist potential students
- Acted as a greeter to any and all visitors to the admissions office
- Campus tour guide
- Answered all emails to the admissions main email and phone calls to the admissions main phone line
- Part of the public face of the Conservatory.
Education
Masters of Fine Arts - Musical Theatre
The Boston Conservatory
Boston, MA05.2016
Bachelor of Arts - Music
Winthrop University
Rock Hill, SC05.2014
Skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Strong organizational skills
- Courteous demeanor
- Energetic work attitude
- Professional and friendly,
- Multi-tasking,
- Originality and Creativity
- Microsoft Office Suite,
- Focus and Follow-Through
- Problem Anticipation and Resolution
Timeline
Associate Manager of Visitor Experience Operations
New England Aquarium
04.2021 - Current
Assistant Supervisor
NEW ENGLAND
07.2018 - 04.2021
Information Desk Representative
New England Aquarium
09.2016 - 07.2018
Admissions Student Representative
THE BOSTON CONSERVATORY
05.2015 - 05.2016
Masters of Fine Arts - Musical Theatre
The Boston Conservatory
Bachelor of Arts - Music
Winthrop University