Allyn Schrupp
Monticello,MN
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
Work History
Technician II
Washburn Computer Group
02.2023 - 01.2024
- I was a technician who worked on fixing and troubleshooting printers and scanners that came in and needed to be fixed to go back to the customer in timely manners and non-costly to both the client and company
- Working primarily on the physical side of things with some experience working on networking and software related issues.
Repair Technician
UBreakiFix
01.2019 - 01.2024
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Maintained inventory of repair supplies and ordered parts
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Flex Employee
American Eagle Outfitters, Inc
08.2017 - 01.2024
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked Shelves during and after hours depending on when they wanted me to show up for that day
- Stayed overnight and rearranged the Store Floor some nights
- Stayed overnight and did Manual inventory counting one piece at a time.
Gate Guard/ Gate Security
Per Mar Security
08.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Checked credentials and identifying paperwork for all incoming employees and visitors
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Monitored and Made sure that people didn't steal or Try to add any new items that weren't on their paid ticket.
Education
Bachelor of Science -
Saint Cloud Community College
01.2023
High School Diploma -
Monticello High School
01.2015
Skills
- Law Enforcement Collaboration
- Professional Development
- Activity Logging and Reporting
- Intruder Response and Removal
- Attentive and Observant
- Employee and Visitor Screening
- Microsoft Access
- Adaptable and Flexible
- Cooperative Attitude
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Active Listening
- Willing to Learn
- User Training
- Customer Service
- Issue Analysis
- Quality Control
Additional Information
Willing to put in time and effort to learn new things/ Languages.
Timeline
Technician II
Washburn Computer Group
02.2023 - 01.2024
Gate Guard/ Gate Security
Per Mar Security
08.2021 - 02.2023
Repair Technician
UBreakiFix
01.2019 - 01.2024
Flex Employee
American Eagle Outfitters, Inc
08.2017 - 01.2024
Bachelor of Science -
Saint Cloud Community College
High School Diploma -
Monticello High School
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