Kristen Munn
911 telecommunicator
Anchorage,AK
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments. I am looking to expand my skill set while pursuing my education.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher (Clerk II)
Anchorage Police Department
Anchorage, AK
03.2022 - Current
- My daily duties as a 911 Dispatcher Clerk II were primarily handling emergent and non-emergent calls from citizens.
- I managed prioritizing multiple calls for service based upon severity and entered calls for service in a timely manner.
- I also maintained the Dispatch Records radio which included the following: entering, clearing, and maintaining search warrants, arrest warrants and domestic violence protection orders, completing supplemental reports for NCIC hits, missing persons and stolen/recovered property and disseminating NCIC and APSIN information, assisted with quality control of all criminal history logs, tow logs, and NCIC packets.
- I also assisted officers that were on scene by researching multiple databases and analyzing information.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
9-1-1 TELECOMMUNICATOR
Charleston County Consolidated Dispatch
North Charleston, SC
04.2017 - 03.2022
- I become familiar with NCIC, RMS systems, Tritech CAD, and Intrado emergency systems.
- I can navigate through all systems easily.
- I obtained a 20-hour certification for NCIC.
- I obtained an IAED certified as well EMD (emergency medical dispatching), EFD (emergency fire dispatching), and EPD (emergency police dispatching).
- I was responsible for learning basic geography of the Charleston County area, as well as certain neighborhoods, and common businesses and street names.
- I improved greatly upon my multi-tasking skills.
- I kept track of my units and provide them with the necessary information to ensure officer safety.
- I was also compliant with the dispatching procedures.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Medical Dispatch Supervisor
MedTrust Medical Transport
Charleston, SC
07.2020 - 12.2020
- I supervised the night shift dispatch team.
- I created a performance evaluation system for employees.
- I handled all Customer and Procedural Quality Assurance for dispatchers.
- I oversaw the number of calls and handled the management alerting system for when there were low staffing alerts or call volume concerns.
- I generated spreadsheets for tracking tardies, and employee evaluations.
- I also handled scheduling tasks night shift dispatchers, including documenting call outs, planning for employees leave, calling in employees to work, documenting employee tardiness.
- I generated spreadsheets for presentations and attended management meetings any policy and procedural updates to inform staff of any changes.
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
- Developed training materials and conducted workshops to elevate team competency in dispatch protocols.
- Coordinated communication between drivers, medical staff, and patients to optimize transport schedules.
Education
EMT-basic-certification - Emergency Medicine
Trident Technical College
Charleston, South Carolina, SC08-2012
Skills
- Microsoft Office
- Outlook
- Excel
- Proficient Typer
- TANGLES
- ACCURINT
- RAPID SOS
- EMT Experience
- CAD
- Medical Office Experience
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Computer-aided dispatching
- Computer-based dispatch systems
- Multitasking and prioritization
- Flexible schedule
- Law enforcement collaboration
- Cross-departmental teamwork
- Information documentation
- Database queries
- Emergency assessment
- Verbal and written communication
Certification
- EMT-B, 2017-03-01, 2019-03-31
- EMD, 2017-05-01, 2022-05-31
- EPD, 2017-05-01, 2022-05-31
- EFD, 2017-05-01, 2022-05-31
- NCIC, 2017-06-01, Present
- APSIN, 2022-03-01, Current
- CJIS, 2017-05-01, Current
Personal Information
- Authorized To Work: US
- Title: Public Servant
- Work Permit: Authorized to work in the US for any employer
- Availability: Columbia SC, Nashville TN
- Visa Status: Authorized to work in the US for any employer
Willing To Relocate
- Columbia, SC
- Nashville, TN
Timeline
911 Dispatcher (Clerk II)
Anchorage Police Department
03.2022 - Current
Medical Dispatch Supervisor
MedTrust Medical Transport
07.2020 - 12.2020
9-1-1 TELECOMMUNICATOR
Charleston County Consolidated Dispatch
04.2017 - 03.2022
EMT-basic-certification - Emergency Medicine
Trident Technical College