Akira Cooper
Summary
Technical Project Manager with 10+ years of expertise in enhancing project efficiency and stakeholder satisfaction through strategic communication and advanced project tracking systems. Proficient in leading cross-functional teams to deliver complex technical solutions, ensuring alignment with business objectives and maintaining quality standards. Adept at fostering strategic partnerships and optimizing project integration, with a focus on innovative methodologies and robust documentation practices.
911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.
Overview
11
11
years of professional experience
Work History
911 Emergency Dispatcher
Collin County Sheriff's Office
McKinney
02.2026 - Current
- Managed emergency calls to assess situations and prioritize responses.
- Coordinated communication between law enforcement and emergency services responders.
- Utilized radio systems to dispatch units swiftly and accurately.
- Documented call details to maintain accurate records for further analysis.
- Provided clear instructions to callers in high-stress situations for safety.
- Received incoming calls from the public and determined the nature of the emergency.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
Technical Project Manager
Orion Communications
Dallas
04.2020 - 03.2025
- Lead technical liaison, enhancing cross-departmental communication and project efficiency
- Manage project scope and timelines, achieving on-time delivery and client satisfaction
- Collaborate with teams to validate requirements, ensuring alignment with business objectives
- Monitor project progress using Liquid Planner, maintaining adherence to deadlines
- Coordinate with vendors for IT components, optimizing integration and functionality
- Lead cross-functional teams in complex technical projects, driving seamless integration between stakeholders while maintaining robust documentation and risk management protocols
- Foster strategic partnerships with vendors and stakeholders, facilitating effective communication channels and delivering high-impact technical solutions
- Spearhead project planning and execution through systematic methodology implementation, consistently meeting deliverables while maintaining quality standards
- Implement advanced project tracking systems to streamline workflow processes and enhance cross-functional collaboration among technical teams
- Drive technical integration initiatives while maintaining robust documentation standards and establishing clear communication channels
- Lead enterprise-wide technical implementations, ensuring alignment between stakeholder requirements and project deliverables.
Executive Assistant/Budget Coordinator
United States Navy, USN
San Diego
06.2015 - 01.2019
- Managed executive schedules, optimizing time for senior leaders
- Coordinated travel and events, ensuring seamless logistics
- Processed expenses, enhancing financial accuracy and reporting
- Facilitated training, improving team onboarding efficiency
- Monitored budgets, identifying discrepancies for management
- Streamlined executive operations by managing confidential information, coordinating high-level meetings, and implementing efficient budget monitoring systems
Education
HIGH SCHOOL DIPLOMA -
Douglas MacArthur
Decatur, ILSkills
- Agile
- Project Management
- Vendor Management
- UAT Testing
- Team Leadership
- Communication
- Network Security
- Microsoft Office
- Google Sheets
- Documentation
- Budget Management
- Risk Management
- Stakeholder Management
- Jira
- Liquid Planner
- Zendesk
- Analytical and critical thinking
- Decision-making
- Networking
- Remote office availability
- Computer skills
- Multitasking
- Data entry
- Microsoft office
- Emergency call management
- Radio communication
- Mapping software utilization
- Cross-departmental collaboration
- Timeline monitoring
- Problem solving
- Attention to detail
- Crisis communication
- Time management
- Assertiveness
- Typing speed
- Memory retention
- Situational awareness
- Critical thinking
- Computer-based dispatch systems
- Multitasking and prioritization
- Map reading
- EMS dispatch
- Law enforcement collaboration
Roles And Responsibilities
- Lead technical liaison, enhancing cross-departmental communication and project efficiency.
- Manage project scope and timelines, achieving on-time delivery and client satisfaction.
- Collaborate with teams to validate requirements, ensuring alignment with business objectives.
- Monitor project progress using Liquid Planner, maintaining adherence to deadlines.
- Coordinate with vendors for IT components, optimizing integration and functionality.
- Lead cross-functional teams in complex technical projects, driving seamless integration between stakeholders while maintaining robust documentation and risk management protocols.
- Foster strategic partnerships with vendors and stakeholders, facilitating effective communication channels and delivering high-impact technical solutions.
- Spearhead project planning and execution through systematic methodology implementation, consistently meeting deliverables while maintaining quality standards.
- Implement advanced project tracking systems to streamline workflow processes and enhance cross-functional collaboration among technical teams.
- Drive technical integration initiatives while maintaining robust documentation standards and establishing clear communication channels.
- Lead enterprise-wide technical implementations, ensuring alignment between stakeholder requirements and project deliverables.
- Managed executive schedules, optimizing time for senior leaders.
- Coordinated travel and events, ensuring seamless logistics.
- Processed expenses, enhancing financial accuracy and reporting.
- Facilitated training, improving team onboarding efficiency.
- Monitored budgets, identifying discrepancies for management.
- Streamlined executive operations by managing confidential information, coordinating high-level meetings, and implementing efficient budget monitoring systems.
Languages
English
Timeline
911 Emergency Dispatcher
Collin County Sheriff's Office
02.2026 - Current
Technical Project Manager
Orion Communications
04.2020 - 03.2025
Executive Assistant/Budget Coordinator
United States Navy, USN
06.2015 - 01.2019
HIGH SCHOOL DIPLOMA -
Douglas MacArthur