Estrella Hernandez
Palm Bay,FL
Summary
Dynamic professional with experience in emergency response and customer service. Skilled in communication, attention to detail, and adaptability, ensuring safety and efficiency while managing multiple tasks effectively.
Overview
4
4
years of professional experience
Work History
911 Emergency Dispatcher
Vero Beach Police Dept
Vero Beach, FL
06.2024 - Current
- Responded to emergency calls with professionalism and urgency.
- Collected and documented critical information from callers effectively.
- Operated communication systems to relay information to first responders.
- Assisted in prioritizing calls based on urgency and severity of situations.
- Provided accurate instructions to callers during emergencies for safety.
- Demonstrated adaptability in high-pressure situations while managing multiple calls.
Barista
Starbucks
Vero Beach, FL
05.2022 - 06.2024
- Prepared high-quality coffee beverages and maintained consistency in taste and presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of workstations and adherence to health standards throughout shifts.
- Collaborated with team members to enhance workflow during peak hours for improved efficiency.
- Managed inventory levels by monitoring supplies and placing orders as needed to ensure availability.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Medical Assistant
Penny Pediatrics
Sebastian, FL
09.2021 - 05.2022
- Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
- Coordinated appointment scheduling, enhancing office efficiency and reducing patient wait times.
- Administered vaccinations and performed basic lab tests, maintaining compliance with health regulations.
- Educated patients on treatment plans and medication instructions, fostering understanding and adherence.
- Documented patient interactions in electronic health record systems, ensuring accurate and timely updates.
- Streamlined inventory management processes for medical supplies, optimizing resource allocation and usage.
Education
High School Diploma -
Sebastian River High School
Sebastian, FLSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Data entry proficiency
- Typing speed
- Problem-solving
- Works Well Under Pressure
- Active listening
- Information intake
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
911 Emergency Dispatcher
Vero Beach Police Dept
06.2024 - Current
Barista
Starbucks
05.2022 - 06.2024
Medical Assistant
Penny Pediatrics
09.2021 - 05.2022
High School Diploma -
Sebastian River High School