Yvette Martinez
Edinburg
Summary
Dynamic 911 Emergency Dispatcher with proven expertise at McAllen Police Department, excelling in high-pressure environments. Skilled in critical thinking and information gathering, I effectively prioritized emergencies and coordinated multi-agency responses. Recognized for enhancing operational efficiency and training new dispatchers, ensuring seamless communication and superior service delivery.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
2
2
years of professional experience
Work History
911 Emergency Dispatcher
McAllen Police Department
McAllen, TX
06.2025 - 09.2025
- Operated communication systems to relay critical information to emergency responders.
- Managed high-stress calls, providing immediate assistance and ensuring accurate data collection.
- Coordinated with multiple agencies to dispatch police, fire, and medical services efficiently.
- Prioritized incoming emergencies based on urgency and severity of incidents reported.
911 Emergency Dispatcher
Skyline EMS
Mission, TX
06.2024 - 12.2024
- Assisted in training new dispatchers on protocols and operational procedures for effective response.
- Maintained detailed logs of emergency calls and actions taken for accurate record-keeping.
- Utilized mapping software to provide precise locations for responding units during emergencies.
- Developed familiarity with emergency response protocols, enhancing decision-making under pressure.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Front Desk Receptionist
Genesis Pediatric Medicine
Edinburg, TX
06.2023 - 08.2023
- Greeted and assisted patients, ensuring a welcoming environment in busy pediatric clinic.
- Managed appointment scheduling using electronic health record system to optimize patient flow.
- Handled phone inquiries, providing accurate information regarding services and procedures.
- Processed patient check-ins and check-outs efficiently to enhance operational workflows.
- Collaborated with medical staff to ensure seamless communication and patient care continuity.
- Maintained cleanliness and organization of front desk area for improved patient experience.
- Assisted in managing medical records, ensuring compliance with confidentiality regulations.
- Adapted quickly to new software systems, enhancing administrative efficiency within the practice.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Edinburg North High School
Edinburg, TXCertification - EMS
South Texas College
McAllen, TXSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Information gathering
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Stress tolerance
- Active listening
- Information intake
- Computer skills
Languages
Spanish
Full Professional
Timeline
911 Emergency Dispatcher
McAllen Police Department
06.2025 - 09.2025
911 Emergency Dispatcher
Skyline EMS
06.2024 - 12.2024
Front Desk Receptionist
Genesis Pediatric Medicine
06.2023 - 08.2023
High School Diploma -
Edinburg North High School
Certification - EMS
South Texas College