Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lands

Blairsville,GA

Summary

Compassionate and dependable professional with experience in emergency dispatch and telecommunication. Skilled in assessing caller needs and ensuring timely responses, fostering trust with callers and first responders.

Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.

Overview

11
11
years of professional experience

Work History

911 Emergency Dispatcher

Cherokee County 911
Murphy, NC
07.2025 - Current
  • Operated multi-line phone systems to receive emergency calls and dispatch appropriate response units.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Utilized computer-aided dispatch software to log incidents and track resource availability.
  • Assessed caller needs quickly to prioritize emergencies and ensure timely response.
  • Maintained communication with first responders, providing real-time updates during active situations.
  • Documented incident details accurately for record-keeping and future reference.

Realtor

Self-employed
Georgia
07.2015 - Current
  • Conducted market analysis to identify trends and pricing strategies for residential properties.
  • Developed comprehensive marketing plans utilizing digital platforms and social media to enhance property visibility.
  • Guided clients through the buying/selling process, providing expert advice on property value and market conditions.
  • Fostered strong relationships with clients, resulting in high referral rates and repeat business opportunities.
  • Mentored new agents in sales techniques, market knowledge, and customer service best practices.

Telecommunicator

Valley River Casino
Murphy, NC
11.2024 - 07.2025
  • Assisted in dispatching security and maintenance teams for timely response to incidents.
  • Utilized communication systems to relay critical messages among team members effectively.
  • Documented call details and maintained logs for operational reporting and analysis.

Education

Associate of Science - Accounting

North Georgia Technical College
Clarkesville, GA
06-2011

Skills

  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Situational awareness
  • Information gathering
  • Problem-solving
  • Critical thinking
  • Works Well Under Pressure
  • Stress tolerance
  • Call management
  • Dependable and responsible
  • EMS dispatch
  • CPR and first aid
  • NCIC database

Timeline

911 Emergency Dispatcher

Cherokee County 911
07.2025 - Current

Telecommunicator

Valley River Casino
11.2024 - 07.2025

Realtor

Self-employed
07.2015 - Current

Associate of Science - Accounting

North Georgia Technical College
Nicole Lands