Diana Contreras

• Managed emergency calls, prioritizing responses based on severity and urgency.
• Coordinated with law enforcement and emergency services to ensure timely assistance.
• Utilized Computer-Aided Dispatch (CAD) systems to track incidents and dispatch units efficiently.
• Trained new dispatchers on protocols, procedures, and use of communication systems.

Answered and responded to emergent / non-emergent calls from the public and business calls directed to the Sheriff’s Office.

Assessed and determined priority of the call and availability of response units; elicits pertinent information from callers and disseminates the information received to law enforcement and other public safety agencies. Responded to general law and civil questions from the public and law enforcement.

Received, transmitted and relayed sensitive information by simultaneously operating radios, multi-line telephone systems, computer terminals, private line intercom systems and other telecommunication devices for multiple agencies.

Monitored in-office video surveillance displays.

Reviewed and proof read Civil and Warrant Division documents. Verified data provided and ensures accuracy of documents.

Developed and maintained working relationships with the community, municipal, state, and federal law enforcement and court contacts. Provided staff support to the 7 agencies we dispatch for at all times to include Spillman knowledge, WA state law and civil knowledge. Provides technical support to all Spillman agencies in our county to change and update passwords for the system.

Ran subjects and items in our state and national systems for Juvenile Detention, Yakima Co Jail for wants and orders. Coordinates efforts between agencies, staff, providers, volunteers and the public.

Organized, maintained, compiled and accurately records data into or from computer and logs. Wrote law enforcement reports. Wrote supplemental reports to support Deputy and Law Enforcement Officer reports. Entered and cleared stolen property, vehicles, missing people and court orders into our local system along with the Washington State and National Crime computer systems.

Entered inquiries into the National Crime Information Center, Washington Crime Information Center and Department Of Licensing systems and disseminates the information while staying compliant with all agency standards.

Maintained the integrity of the agency and limits liability exposure by complying with local, state and federal laws when working with the public.

• Supervised daily activities and ensured safety of juvenile residents within detention facility.
• Conducted regular inspections to maintain compliance with health and safety regulations.
• Collaborated with treatment teams to develop individualized case plans for youth rehabilitation.
• Implemented conflict resolution strategies to de-escalate tense situations among residents.
• Trained and mentored new officers in policies, procedures, and effective communication techniques.
• Monitored behavioral patterns and documented incidents to support case management efforts.
• Coordinated recreational and educational programs to promote positive engagement among youth.
• Evaluated program effectiveness and provided recommendations for continuous improvement initiatives.
• Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
• Conducted room searches for contraband items to maintain a safe environment within the facility.
• Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
• Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
• Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
• Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
• Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
• Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
• Completed incident reports when disorder or violence occurs.
• Liaised with community organizations to arrange post-release support services for juveniles transitioning back into their communities.
• Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
• Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
• Observed and recorded mental and physical health of each juvenile offender.
• Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
• Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
• Supervised recreational activities for detainees to promote physical fitness and encourage positive social interactions.
• Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
• Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
• Facilitated group therapy sessions focused on anger management, conflict resolution, decision-making skills, and other essential life skills.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with multidisciplinary teams to develop individualized case plans for each juvenile detainee to foster personal growth and development.
• Assisted educators in developing curriculum tailored for juvenile detention facilities that met state education standards.
• Managed transportation of juveniles to court hearings or medical appointments while maintaining strict adherence to safety protocols at all times.
• Assisted in conducting staff training sessions focused on topics such as crisis intervention, cultural competency, and professional ethics.
• Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations.
• Established positive working relationships and maintained boundaries with resident offenders.
• Documented inmate behavior and activities in logbooks.
• Supervised inmates during meals, recreation and other activities.
• Responded to emergency situations and de-escalated hostile confrontations.