Christian Boone
Duncan,OK
Summary
Skilled in crisis management and patient care, I leveraged my abilities in prioritization and empathy at Marlow Police Department and Wilkins Nursing And Rehabilitation to enhance response times and patient wellbeing. Demonstrating exceptional situational awareness and data entry proficiency, I effectively coordinated emergency responses and improved patient care protocols.
Overview
3
3
years of professional experience
Work History
911 Emergency Dispatcher
Marlow Police Department
10.2021 - 01.2025
- Managed incoming emergency calls and triaged situations based on urgency.
- Coordinated with multiple agencies to ensure timely response.
- Relayed critical information to police, fire, and medical personnel.
- Monitored multiple radio channels for real-time updates.
- Documented details of each call accurately in the dispatch system.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
Certified Nursing Assistant
Wilkins Nursing And Rehabilitation
08.2021 - 09.2021
- Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
- Applied infection control techniques, including proper hand hygiene and use of personal protective equipment, to maintain a sterile environment.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Operated patient lift equipment to safely transfer individuals with mobility challenges.
- Provided empathetic support to patients experiencing emotional distress or confusion.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Diploma - General Studies
Duncan High School
Duncan, OK05.2010
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Situational awareness
- Information gathering
- Assertiveness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Active listening
- Stress tolerance
- Information intake
- Computer skills
- Data entry proficiency
- Call management
- Crisis management
- Information documentation
- Data entry
Languages
Spanish
Elementary
French
Elementary
English
Native or Bilingual
Timeline
911 Emergency Dispatcher
Marlow Police Department
10.2021 - 01.2025
Certified Nursing Assistant
Wilkins Nursing And Rehabilitation
08.2021 - 09.2021
Diploma - General Studies
Duncan High School
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