Mandy Ford
San Antonio
Summary
Currently, I am a 911 dispatcher with knowledge of handling stressful situations and delegating calls based on priority. Also, I am NREMT-certified. I have pretty high goals, with enough strive to achieve them, no matter how long it may take.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
911 Emergency Dispatcher
Castle Hills Police Department
Castle Hills
02.2024 - Current
- Managed emergency calls and prioritized responses based on urgency.
- Provided clear instructions to callers during high-stress situations.
- Collaborated with law enforcement to ensure effective incident response.
- Monitored multiple communication channels for emergency alerts and updates.
- Engaged in continuous learning regarding local geography and resources available.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Kept in contact with officers via radio for officer safety updates
Police Dispatcher
University of Incarnate Word
San Antonio
11.2022 - 02.2024
- .Managed emergency calls and dispatched appropriate personnel to incidents.
- Operated radio communication systems to maintain contact with officers in the field.
- Maintained accurate logs of all communications and incidents for record-keeping.
- Assisted in training new dispatchers on protocols and procedures.
- Monitored surveillance systems to enhance campus safety and security efforts.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Trained new employees on basic operations of the police radio console and CAD system.
- Followed up with status checks for officer safety.
Liquor Store Clerk
Brand liquor
San Antonio
10.2021 - 11.2022
- Provided recommendations based on customer preferences and trends.
- Maintained inventory levels through regular stock checks.
- Ensured store cleanliness and organization throughout the sales floor.
- Restocked shelves and displayed merchandise attractively for customers.
- Monitored age verification procedures for alcohol sales compliance.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
Daycare Worker
Lil Explorers School of Boerne
Boerne
06.2020 - 10.2021
- Supervised children during activities and ensured a safe environment.
- Planned and implemented engaging educational activities for ages 18 to 24 months.
- Communicated effectively with parents about children's progress and daily activities.
- Assisted children with daily routines, including meals and personal hygiene.
- Engaged children in creative play activities such as art projects, music time, story time.
- Established good relationships with families through open communication about their child's progress.
Customer Service
Schott Country Store and Meat Market
Fair Oaks Ranch
06.2018 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Handled cash payments from customers efficiently while adhering to company policies regarding money handling procedures.
- Restocked shelves promptly to maintain optimal product availability and presentation.
- Clean windows, walls, mirrors, counters and other surfaces with appropriate cleaning solutions.
- Operated kitchen equipment and maintained cleanliness throughout workspace.
- Monitored food quality and freshness during preparation process.
- Followed health regulations to maintain a safe cooking environment.
Breakfast attendant
Home 2 By Hilton
San Antonio
11.2018 - 03.2019
- Prepared and presented breakfast items for guests daily.
- Maintained cleanliness and organization in the breakfast area.
- Set up and broke down breakfast buffet stations each day.
- Replenished food items on the buffet line in a timely manner.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
Cashier
Pizza Hut
Boerne
06.2017 - 04.2018
- Maintained accurate cash drawer and balanced daily sales reports.
- Monitored store cleanliness and ensured compliance with safety protocols.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
Education
EMT - EMT
Acadian
11127 Osgood Dr 11-2025
Some college - Criminal justice
South University_Savannah Online
San Antonio, TX08.2019
High School Diploma -
Boerne High School
Boerne, TX06-2018
Some College (No Degree) - Criminal Justice
Southern New Hampshire University online
Manchester, NHSkills
- Time management
- Communication skills
- Customer service
- Decision making
- Cash handling
- Problem solving
- Cashiering
- Self-discipline
- Creativity
- Being open-minded
- Being able to work in a team
- Emergency response
- Radio communication
- Data entry
- Record keeping
- Stress management
- Active listening
- Typing speed
- Memory retention
- Information relay
- First aid knowledge
- Basic life support BLS
Certification
- Driver's License
- CPR Certification
- LTC
Assessments
- Typing, Completed, 02/01/22
- Transcribing text, Completed, Completed
Timeline
911 Emergency Dispatcher
Castle Hills Police Department
02.2024 - Current
Police Dispatcher
University of Incarnate Word
11.2022 - 02.2024
Liquor Store Clerk
Brand liquor
10.2021 - 11.2022
Daycare Worker
Lil Explorers School of Boerne
06.2020 - 10.2021
Breakfast attendant
Home 2 By Hilton
11.2018 - 03.2019
Customer Service
Schott Country Store and Meat Market
06.2018 - 03.2020
Cashier
Pizza Hut
06.2017 - 04.2018
EMT - EMT
Acadian
Some college - Criminal justice
South University_Savannah Online
High School Diploma -
Boerne High School
Some College (No Degree) - Criminal Justice
Southern New Hampshire University online