ALLYSA BROWN
Greenville,SC
Summary
Bright and energetic professional looking to learn while gaining essential skills to enhance professional career
Overview
4
4
years of professional experience
Work History
Claims Specialist
Concentrix
07.2024 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Server
Golden Corral Corporation
04.2022 - Current
- Have an understanding of product specifications and ensures guests' receipts match the number of guests dining in their party
- Performs opening and closing procedures and side work duties efficiently
- Brings equipment and facility problems to the attention of the Manager
- Familiar with the correct table bussing procedures
- Follows safe work practices to ensure personal safety and the safety of other Co-workers and guests.
Direct Support Professional
Thrive Upstate
12.2020 - 11.2021
- Provide support based upon personal outcomes
- Model companionship and treat those served with dignity, respect, and equality
- Maintain health, safety, and accountability of persons served at all times
- Assist program participants with daily living, work, socialization and other related training areas
- Transport program participants by vehicle or other means to community locations as directed
- Assist or complete household tasks as designated (e.g., cleaning, washing, etc.)
- Assist in behavioral management training as needed
- Assist persons served with personal hygiene needs as may be required.
Call Center Representative
Anyone Home
04.2020 - 10.2020
- Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport
- Be efficient in navigating multiple systems
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Deliver exceptional customer experiences.
Education
Associate's degree - Esthetics
Greenville Technical College
Greenville, SC05.2024
Bachelors - English
Allen University
Columbia, SC05.2020
Skills
- English
- Proofreading
- Home health
- Customer service
- Computer skills
- Dietary aide experience
- Claims
- Claims Processing
Timeline
Claims Specialist
Concentrix
07.2024 - Current
Server
Golden Corral Corporation
04.2022 - Current
Direct Support Professional
Thrive Upstate
12.2020 - 11.2021
Call Center Representative
Anyone Home
04.2020 - 10.2020
Associate's degree - Esthetics
Greenville Technical College
Bachelors - English
Allen University