Allysa Doumite
Senior Account Manager
New Orleans,LA
Summary
Talented Senior Account Manager with excellent team building capabilities, extensive experience supporting internal and client
executive level management. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Respected for interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing, managing and monitoring Health and Wellness processes and actions plans. Highly skilled in Employee Benefits, Clinical Wellness Programs and Data Analytics coupled with 8 years of experience
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Senior Account Manager
McGriff Insurance Services
Metairie, LA
10.2017 - Current
- Cultivates productive relationships with client
executives and representatives and consults closely to uncover needs and match to available solutions. - Performing clinical deep dives into client populations to identify high cost conditions and implement clinical programs to improve overall health outcomes and cost savings.
- Designing, implementing and managing wellness programs and incentives for each clients individual culture while ensuring engagement and outcomes in programs.
- Presents wellness and clinical programs success and ROI to upper management with supporting clinical and claims data.
- Designing and distributing employee engagement surveys and utilizing results to make recommendations to upper management.
- Advises with internal Wellness focus groups.
- Organizes onsite wellness fairs, biometric screenings and flu clinics.
- Delivers sales presentations and pitches to clients,
upper management and sales teams for demonstration. - Secures high-value accounts exceeding 200K in revenue
each through consultative selling, effective customer
solutions and promoting compelling business
opportunities. - Delivers engaging and polished presentations to
highlight products and draw favorable competitor
comparisons. - Builds and strengthens long-lasting client relationships
based on accurate price quotes and customer-centric
terms. - Educates clients on new market trends, compliance and
HR strategies to maintain high standards of client service. - Listens attentively to client feedback and works with
client management team, vendors and additional internal
departments to optimize services. - Improves account management by predicting potential
competitive threats and outlining proactive solutions - Addresses problems with accounting, billing and service
delivery to maintain and enhance client satisfaction. - Analyzes account details such as usage, sales data and
client comments to enhance understanding of
effectiveness and client needs.
Account Manager
McGriff Insurance Services
Metairie, LA
02.2014 - 10.2017
- Liaised between account decision makers, internal resources and various vendors to manage client expectations and deliverables.
- Hosted quarterly and annual educational presentations
for clients' employee base. - Addressed and resolved problems with client accounting,
billing and service delivery to maintain and enhance
satisfaction. - Researched emerging industry trends, new applications,
concepts and procedures for clients to update current
training curriculum - Vetted and implemented Wellness initiatives and programs. Worked with HR teams to manage success and ROI on programs and initiatives.
- Developed RFPs for multiple client lines of coverage,
composed marketing analysis summarizing results and
presented executive summary to internal and client
leadership teams. - Introduced new processes to improve account and
market tracking for better data analysis.
Captain Waiter
Ralph Brennan's Red Fish Grill
New Orleans, LA
12.2011 - 07.2014
- Server who worked well in a large, teamwork driven environment.
- Consistently provided excellent, fine dining service in a high occupancy, fast paced environment.
- Showed leadership capabilities serving as a party captain with added responsibilities of managing several employees, large guest groups, all while maintaining guest expectations and service standards.
- Able to independently solve guest complaints while upholding Ralph Brennan service standards.
- Participated in leadership through offsite and catering events ranging from city wide public events to private intimate parties.
Education
Bachelor of Arts - History, Political Science And International Studies
Louisiana State University And A&M College
Baton Rouge, LA 08.2005 - 08.2010
Skills
Employee Benefits and Corporate Wellness consulting
Financial Management
Systems and software programs
Strategic planning
Wellness programs expertise
Vendor relations
Management collaboration
Internal/External communications
Effective relationship building
Budgeting
Logistics, Operations and Process Management
Staff Management
Certification
Life, Health and Accident License
Timeline
Certified Worksite Wellness Specialist (CWWS)
11-2021
Registered Employee Benefits Consultant (REBC)
01-2021
Senior Account Manager
McGriff Insurance Services
10.2017 - Current
Life, Health and Accident License
05-2014
Account Manager
McGriff Insurance Services
02.2014 - 10.2017
Captain Waiter
Ralph Brennan's Red Fish Grill
12.2011 - 07.2014
Bachelor of Arts - History, Political Science And International Studies
Louisiana State University And A&M College
08.2005 - 08.2010