ALLYSA JOHNSON
CONYERS,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has the willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure appraiser position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
PRODUCTION MANAGER
GERBER COLLISION & GLASS
CONYERS, GA
01.2023 - 05.2024
- Motivate my team, create a sense of urgency
- Set clear timelines for work completion
- Assisted my team in achievements of set goals
- Make best judgment decisions regarding production work flow
- Review repairs for safety and insurance compliance
- Ensure general shop safety guidelines are being enforced/followed per SOP
- Write supplemental estimates for insurance companies
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Contributed to a safer work environment by enforcing strict adherence to safety protocols during repair procedures.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
Parts Manager
Gerber Collision & Glass
Conyers, GA
12.2019 - 01.2023
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Contributed to a safer work environment by enforcing strict adherence to safety protocols during repair procedures.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, and repairable vehicles.
- Posted daily invoices in CCC, and parts credits.
Automotive Estimator
Gerber Collision & Glass
Conyers, Ga
01.2018 - 07.2019
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Followed standard operating procedures to achieve consistent quality of work.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Enforced compliance with safety regulations when operating equipment.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
Parts Manager
Gerber Collision & Glass
Decatur, GA
04.2015 - 09.2017
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Contributed to a safer work environment by enforcing strict adherence to safety protocols during repair procedures.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, and repairable vehicles.
- Posted daily invoices in CCC, and parts credits.
Assistant Manager
Dollar General
Conyers, GA
03.2013 - 04.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05.2008
Skills
- Production Planning
- Training Coordination
- Team Development
- Quality Control
- Quality Assurance
- OSHA Compliance
- Customer Support
- Cause and Effect Analysis
- Time Management
- Performance Metrics
- Production Scheduling
- Team Leadership
- Problem Solving
Timeline
PRODUCTION MANAGER
GERBER COLLISION & GLASS
01.2023 - 05.2024
Parts Manager
Gerber Collision & Glass
12.2019 - 01.2023
Automotive Estimator
Gerber Collision & Glass
01.2018 - 07.2019
Parts Manager
Gerber Collision & Glass
04.2015 - 09.2017
Assistant Manager
Dollar General
03.2013 - 04.2015
High School Diploma -
Rockdale County High School