Allysha Bredesen

• Consistently provided individualized care to the beloved pets of clients to ensure the satisfaction of both the pets and the owners. During scheduled visits, pets needs and desires were catered to with lengthy runs or walks through the neighborhood, enriching play, heartfelt affection, comprehensive care, and vigilant attention at all times. Ensured pets were cared for properly according to the clients request, including feeding and medicating if necessary. Pets were fed their typical diet at their exact meal times to ensure their schedule remained as normal as possible. If medicating the pet was also requested, great care was taken to guarantee the proper medication was given in the correct dosage at the precise time while also administering the medication gently and skillfully.

• A detailed report was provided to the client after each service. The report included accurate and punctual visit times, a descriptive and engaging account of how the visit was spent with their pet, and the activities they were involved in. Specific details in regard to their pets care, such as notes on feeding and bathroom habits, were also regularly included in these reports.

• In addition to each visit, an accurate invoice was prepared and delivered to each client before and after each visit. Pet parents were courteously informed of the costs and an explanation of costs for providing personal pet care services at a reasonable and fair rate. Transactions were processed efficiently and honestly to secure the trust of the client and to exhibit another example of integrity in every interaction with them and their beloved pet.

• Assisted veterinarians with examinations and treatments, providing compassionate care to animals. Prepared and administered ordered prescriptions and treatments safely and completely while following proper protocols at all times.
• Treated clients and patients with the highest respect and kindness during all situations. Coordinated appointments and follow-up communications, enhancing client satisfaction through effective service delivery. Ensured clients were provided with thorough education and explanations of all recommended services. Managed multiple veterinarians calendars while scheduling appointments to ensure patients were properly scheduled.
• Maintained accurate medical records and documentation for patient visits and treatments. Ensured that all patient details and concerns were properly noted and explained to fellow teammates and veterinarians. Properly noted and verified all information in medical records for accuracy. Efficiently and courteously communicated with outside entities regarding referrals and transferring medical records.

• Engaged with all clients and patients in a friendly, welcoming and fear free manner to ensure their comfort from the very beginning of their visit to the moment they left the clinic, and even afterwards to ensure their experience was excellent.
• Maintained accurate records of every conversation held with clients and forwarded the messages to the respective personnel to determine the next step in patient care and client communication. Multi-tasking skills were used on a daily basis by communicating clearly and consistently through various methods, updating accurate electronic medical records with precise information in an efficient manner, and tending to the needs and requests of the clinic and our valued clients.
• Ensured that clients were provided the necessary and recommended information, education, diet, medication, and products to ensure wellness for their pet and our patient. Clients were provided with accurate invoices of services, treatments and products provided. Upon the understanding and approval of invoices, transactions were processed accurately, carefully, and efficiently.

• Provided high quality animal care and patient care. These tasks included consistent attention to patients and their treatments and completing their necessary treatments carefully and efficiently. Frequently assisted veterinarians and licensed veterinary technicians with treatments and physical examinations by practicing safe handling and proper restraint with the patients.
• Handled all tasks with clients with exceptional customer service and accuracy. This was applied at all times but especially when answering the phones, ensuring proper documentation of phone calls and conversations, speaking with clients about their patients, gathering a clear patient history for the veterinarian, and creating client and patient accounts quickly in the computer system with accurate information provided by the client through verbal verification and written verification via intake and permission forms. Payments were also safely, respectfully, efficiently, and carefully processed through multiple methods such as cash payments, credit card payments, care credit and insurance transactions.
• As well as veterinary assistant duties and client liaison duties, great care was taken with ensuring the hospital and treatment areas remained stocked and cleaned at all times for the current and upcoming shifts too. Supplies were prepared and stocked at every receptionist desk, exam room, treatment table and cart. Treatment tables, kennels, and exam rooms were thoroughly cleaned immediately after they were used. Housekeeping tasks like cleaning the floors, counters, and laundry were completed regularly throughout the shift.

• Attended to the valued pets and patients of the hospitals boarding facility and consistently provided high quality care in every aspect of their stay. Pets were regularly exercised with multiple daily walks and engaging play time. Kennels, bedding, bowls and toys were cleaned and renewed or replaced atleast once a day but immediately whenever necessary as well. Properly portioned meals and specific diets were prepared for the pets according to their regular routine. Fresh water was made available at all times. If a patient required medication, multiple checks were made to ensure the accuracy of the medication, dosage and time given. Once the medication was thoroughly verified, medications were administered thoughtfully and professionally. Any other treatment or specific care task that was requested or required to be done for the pet while they were in our care was done skillfully, efficiently, and carefully.
• Delivered exceptional customer service and client education to pet owners. Informed clients of the requirements that their pet must meet, recommendations for their pets wellness, and the daily routine and structured schedule that will be provided for their pet while they were in our care. Discussed specific aspects of their daily life then carefully documented and properly implemented the information provided into the pets tailored and specific care. Maintained steady communication with pet owners to bring them regular updates and beautiful, professional quality pictures of their beloved companions.
• Lent additional support to multiple teams and team members throughout the hospital whenever available. Assisted veterinarians and licensed veterinary technicians with treatment of patients, handling and restraining patients for treatment and services, administering vaccinations, creating and filling prescriptions for patient care, and anything else that was requested. Aided and trained new colleagues in learning and utilizing computer skills, animal behavior recognition, animal handling, and customer service skills.

• From late 2014 to mid 2017, served in the United States Navy. Primarily performed as an Electronics Technician but also assisted with additional duties throughout the command. These duties included working as a maintenance technician, stretcher bearer, armed guardsman, damage control technician and a food service assistant. During time in service, elevated in rank from an E-1 (seaman recruit) to an E-4 (petty officer third class).
• As an AN/SRQ-4 technician, the sole resource for the AN/SRQ-4 communication system at the duty station, communicated with outside entities to assess the abilities of the system on the ship. Regularly implemented preventive maintenance on different units to continue the accurate operation of the system. When necessary, commenced troubleshooting actions and corrective maintenance to stabilize and retain the purpose of the system.
• As a stretcher bearer, became qualified in basic and advanced first aid, assessed and triaged patients injuries, applied first aid or performed CPR as necessary to ensure the patient's health and well being. Furthered my experience by continuing to train and learn new skills from assigned supervisor to better treat future patients. In a team-focused and patient centered mentality, expeditiously transported patients through uncomfortable environments to a designated treatment area and appropriately attended to their needs.