Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Steven De La Torre

Los Angeles,California

Summary

Knowledgeable and dedicated customer service professional. A team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Pet Care Specialist

Petsmart
11.2022 - Current
  • Handled animals safely and remained calm in different situations.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Educated visitors and staff on proper animal care and handling.

Cashier

Petsmart
10.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Kohl’s
10.2019 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Criminal Justice

California State University - Los Angeles
Los Angeles, CA
05.2023

Skills

  • Communication
  • Empathy
  • Problem Identification and Solving
  • Sales Expertise
  • Resolving Discrepancies
  • Customer Assistance
  • Policy and Procedure Explanations
  • Professional Telephone Etiquette

Accomplishments

  • Magna Cum Laude Honor Student

Affiliations

Randi Hernandez (Petsmart Assistant Store Leader)

(323)684-6590

Danielle Perez (Petsmart Associate Lead)

(562) 282-8260

Languages

Spanish
Native or Bilingual

Timeline

Pet Care Specialist

Petsmart
11.2022 - Current

Cashier

Petsmart
10.2020 - Current

Cashier

Kohl’s
10.2019 - 12.2019

Bachelor of Science - Criminal Justice

California State University - Los Angeles

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Steven De La Torre