Allyson Alzate
Dayton,NJ
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm very compassionate and I'm always looking out for others' needs as well as my own.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Von Thuns Farm Market
Monmouth Junction, NJ
09.2020 - 11.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Lifted heavy items to decorate the farm
- Made food for customers to eat
- Packed food and restocked them in the market
Customer Service Associate
Walgreens
Franklin Park, NJ
06.2021 - 06.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Patient Access Representative
Robert Wood Johnson Hospital Somerset
Somerville, NJ
01.2024 - 01.2025
- Greeted patients and visitors courteously and professionally.
- Collected co-pays and other payments from patients at the time of service.
- Ensured the accuracy of all data entered into the computer system.
- Scanned documents into an electronic medical records system.
- We performed pre-registration functions, such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained the confidentiality of all patient information by HIPAA regulations.
- Answered the phones promptly and in a professional manner.
- It facilitated communication between patients, staff members, and third-party payers.
- She actively participated in team meetings and training sessions.
- Collaborated with other departments to ensure quality customer service was delivered.
- They organize and maintain records by updating and obtaining patients' personal and financial information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Efficiently checked-in patients in the ED.
Swim Instructor
SwimQuest
Millburn , NJ
01.2025 - Current
- Resolved conflicts between swimmers while maintaining a professional demeanor.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Instructed participants on water safety rules and regulations.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Provided swimming instruction to individuals and groups of all ages.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Organized lesson plans according to the individual needs of students.
- Provided first aid when necessary due to minor injuries sustained during lessons.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Ensured that swimmers followed pool rules and regulations at all times.
- Handled student situations using logic and mediation skills.
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
Lifeguard
Candlewood Management Services
Kendall Park, NJ
05.2023 - Current
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Instructed patrons on the proper use of diving boards, slides, and ladders.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Cleaned, brushed and vacuumed pool to keep clean.
- Developed a comprehensive training program for new lifeguards.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained neat and clean pool area and clean water.
Education
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.2023
Some College (No Degree) - Clinical Child Psychology
Seton Hall University
South Orange, NJSkills
- Safety Oversight
- Swim Instruction
- First Aid
- Emergency Response
- Needs Assessment
- Complex Problem-Solving
- Physical Fitness
- CPR Certified
- Team Collaboration
- Safety Training
- Threat Assessment
- Emotional Awareness
- Analytical Thinking
- Active Listening
- Critical Thinking
- Social Services
- Decision-Making
- Live Performances
- Memorization Expert
- Poised
- Patience and tolerance
Affiliations
- Singing
- Dancing
- Listening to music
- Community service
- Mental Health Advocate
- Lifting/working out
Accomplishments
- Be Kind: Emily Murillo Mental Health Award
- President of Youth to Youth (Mental Health Advocacy HS club)
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Swim Instructor
SwimQuest
01.2025 - Current
Patient Access Representative
Robert Wood Johnson Hospital Somerset
01.2024 - 01.2025
Lifeguard
Candlewood Management Services
05.2023 - Current
Customer Service Associate
Walgreens
06.2021 - 06.2022
Customer Service Associate
Von Thuns Farm Market
09.2020 - 11.2020
High School Diploma -
South Brunswick High School
Some College (No Degree) - Clinical Child Psychology
Seton Hall University
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