Allyson Bailey
Somerset,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Ruby Tuesday. Proven ability to enhance guest satisfaction through effective conflict resolution and upselling techniques. Skilled in inventory management and maintaining health compliance, consistently achieving high customer satisfaction ratings. Strong work ethic and commitment to quality assurance.
Overview
20
20
years of professional experience
Work History
Server
Ruby Tuesday
04.2021 - 01.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to streamline order delivery process.
- Adapted quickly to menu changes and daily specials, enhancing guest experience.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Explained menu items and made recommendations based on customer preferences.
- Supported training of new staff on service standards and company policies.
- Handled cash transactions accurately, contributing to daily financial reconciliation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Deli Manager
Summit Country Market
Meyersdale, PA
04.2018 - 01.2021
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members in deli procedures and customer service excellence.
- Managed inventory levels, optimizing stock rotation and reducing waste effectively.
- Collaborated with suppliers to source high-quality products, enhancing overall selection.
- Implemented new processes to improve efficiency and streamline workflow in the deli department.
- Developed promotional displays to increase product visibility and drive sales initiatives.
- Ensured consistent quality control by conducting regular inspections of products and equipment.
- Resolved customer inquiries and complaints promptly, fostering positive customer relationships.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
Caretaker
Wyant
Acosta, Pa
10.2009 - 09.2017
- Provided daily care and support to residents, ensuring comfort and well-being.
- Assisted in maintaining cleanliness and organization of living spaces.
- Collaborated with healthcare professionals to address resident needs effectively.
- Monitored resident activities and reported changes in behavior or health conditions.
- Developed positive relationships with residents, enhancing their quality of life.
- Trained new staff on caregiving protocols and safety procedures.
- Implemented improvements in daily routines, promoting efficiency in care delivery.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Conducted daily health checks on residents, providing peace of mind for families.
- Improved communication with families, providing regular updates on their loved ones' care.
Assistant Manager
Unimart
Boswell, PA
08.2004 - 10.2009
- Assisted in managing daily operations and staff schedules to ensure efficient service delivery.
- Supported training programs for new team members, enhancing onboarding experience and operational knowledge.
- Coordinated inventory management processes to maintain optimal stock levels and minimize shortages.
- Implemented customer feedback systems to improve service quality and enhance overall shopping experience.
Store Manager
Rose's Country Market
Boswell, PA
05.2004 - 10.2009
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Developed team schedules to maximize coverage and improve customer service efficiency.
- Trained new staff on operational procedures and customer interaction best practices.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and adjust inventory strategies accordingly.
- Oversaw compliance with health and safety regulations, maintaining a safe shopping environment.
- Fostered positive relationships with customers, addressing inquiries and resolving issues promptly.
- Coordinated promotional events to boost community engagement and increase store foot traffic.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Pharmacy Tech
Findleys Pharmacy
Somerset, PA
01.2005 - 11.2007
- Processed and filled prescriptions accurately while adhering to safety protocols.
- Assisted customers with medication inquiries, providing exceptional service and support.
- Maintained inventory levels, ensuring availability of medications and supplies.
- Operated pharmacy software for prescription management and record-keeping tasks.
- Conducted medication reconciliation to ensure accuracy in patient records and prescriptions.
- Developed workflow improvements that streamlined operations and reduced wait times for customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
High School Diploma - General Studies
North Star High School
Boswell, PA06.2007
Skills
Customer service
Order management
Cash handling
Team collaboration
Upselling techniques
Time management
Conflict resolution
Health compliance
Inventory control
Staff training
Quality assurance
Communication skills
Workflow optimization
POS system operation
Sales strategy implementation
Complaint handling
Sanitation standards adherence
Relationship building
Performance evaluation
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Service prioritization
Sales expertise
Sales techniques
Order accuracy
Quality control
Performance improvement
Suggestive selling
Guest relations management
Inventory management
Food inspection
Multitasking and organization
Food safety
Shift management
Point-of-sale system
Liquor, wine, and food service
Customer feedback management
Special dietary requirements
Responsible beverage service
Team member support
Food safety oversight
Point of sale (POS) system operations
Check payment processing
Dietary restrictions knowledge
Supply restocking
Menu knowledge
Timeline
Server
Ruby Tuesday
04.2021 - 01.2024
Deli Manager
Summit Country Market
04.2018 - 01.2021
Caretaker
Wyant
10.2009 - 09.2017
Pharmacy Tech
Findleys Pharmacy
01.2005 - 11.2007
Assistant Manager
Unimart
08.2004 - 10.2009
Store Manager
Rose's Country Market
05.2004 - 10.2009
High School Diploma - General Studies
North Star High School