Allyson Barquera

- Ensured customer satisfaction through polite and efficient service.

- Managed incoming and outgoing mail with USPS guidelines.

- Ensured accurate delivery of mail and packages to specified areas.
- Maintained strict adherence to USPS safety procedures and policies.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.

-Managed multiple responsibilities including managing inventory accuracy, register operations, and maintaining organized displays while supporting cross-functional team members in a fast-paced

environment.

-Delivered exceptional customer service and support by engaging with diverse customers, responding to inquiries, and assisting with navigation of product options and store resources.

-Utilized strong interpersonal and problem-solving skills to resolve customer concerns and perform effective service recovery, ensuring a positive experience.

-Established a positive rapport by cultivating relationships and communicating product features, benefits and pricing clearly, with new and existing customers by delivering friendly, personalized service.

-Greeted and assisted visitors, volunteers, and adopters, offering clear navigation support and ensuring a welcoming, supportive environment for all guests.

-Managed incoming phone calls, emails, and walk-ins using mulit-line phone systems and scheduling software to route inquiries and set appointments.

-Assisted in processing adoption applications, coordinating meet-and-greets, and providing education on animal care, health, and behavior.

-Responded to guest concerns and escalated issues using service recovery techniques, ensuring high satisfaction in emotionally sensitive situations.