Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allyson Brown

San Antonio

Summary

Excelled in fostering relationships with Active Duty USAF military families, building trust and confidence. Experienced with creating safe and nurturing environments for children. Demonstrated multitasking abilities and a talent for creating engaging activities, significantly improving children's social skills and cognitive abilities. Knows how to observe behavior as well as being creative in ways to discourage negative behavior and encourage positive behavior. Utilizes effective communication and problem-solving skills to address individual needs including children with ADHD and mental disabilities.

Overview

8
8
years of professional experience

Work History

Independent Childcare Provider

Active Duty Military Families
11.2018 - 08.2024
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed and led age-appropriate activities and crafts to engage children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.


Customer Service Representative

Barn Management Group
10.2017 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager

Cato Fashions
05.2016 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Education

High School Diploma -

Graves County High School
Mayfield, KY
05-2017

West Kentucky Community And Technical College
Paducah, KY

Murray State University
Murray, KY

Skills

  • Patience and empathy
  • Child Safety Oversight
  • Group management
  • Conflict resolution
  • Experience with Special Needs
  • Multitasking Abilities
  • Observing and monitoring behavior
  • Activity planning

Timeline

Independent Childcare Provider

Active Duty Military Families
11.2018 - 08.2024

Customer Service Representative

Barn Management Group
10.2017 - 07.2018

Assistant Manager

Cato Fashions
05.2016 - 10.2017

High School Diploma -

Graves County High School

West Kentucky Community And Technical College

Murray State University
Allyson Brown