Allyson Burkeen
Lancaster,SC
Summary
Adept at fostering positive dining experiences, I excelled in high-pressure situations at Greco Fresh Grille, enhancing customer satisfaction through attentive service. Skilled in cash register operation and team collaboration, training of new staff and ability to maintain a welcoming atmosphere underscore strong work ethic and positive demeanor.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Greco Fresh Grille
Waxhaw, NC
01.2023 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
Front of House Employee
Chick-fil-A
Fort Mill, SC
07.2022 - 11.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Sound Wisdom Academy
Lancaster06.2024
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Cash handling proficiency
- Order Taking
- Greeting guests
- Payment Processing
- Cleaning and organization
- Cash Register Operation
- Food Running
- Dependable and Cooperative
- Opening and closing procedures
Timeline
Front of House Employee
Greco Fresh Grille
01.2023 - 07.2024
Front of House Employee
Chick-fil-A
07.2022 - 11.2022
High School Diploma -
Sound Wisdom Academy