Compassionate individual who is committed to providing a safe space to members of the LGBTQ+ community, with over a year of crisis support experience.
Overview
4
4
years of professional experience
Work History
Client Advocate
Redwood Coast Regional Center
Ukiah, CA
02.2013 - 12.2013
Collaborated with team members and other personnel to promote client success.
Assisted clients in accessing community resources, including public transportation, healthcare and financial guidance.
Facilitated classes, workshops and meetings to address client needs.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to clients.
Collaborated with social workers to support clients.
Educated patients on various resources, services and programs to maximize client success.
Floral Assistant
Flower Lady Of Willits
Willits, CA
01.2010 - 08.2010
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Mingled with customers on sales floor to assist with selection of arrangements.
Consulted with clients regarding desired price and type of arrangement.
Processed incoming floral orders by phone and estimated customer costs, including shipping and delivery.
Education
Associate of Arts - Human Advocacy
Santa Rosa Junior College
Santa Rosa, CA
05-2025
High School Diploma -
Willits High School
Willits, CA
06.2010
Skills
Active & Empathetic listening
Reliable and trustworthy
Organizational skills
Problem resolution
Flexible
Computer skills
Quick learner
Client centered planning
Trauma-informed care
Certifications
Computer Studies: Adobe Certification Training in Photoshop
California State Certified Domestic Violence/Sexual Assault Peer Counselor
California Child Abuse Mandated Reporter Online Training for General Training
Volunteer Work
Domestic Violence/Sexual Assault Peer Counselor
Domestic Violence/Sexual Assault Crisis Line
Project Sanctuary | Ukiah, CA
10/2022-Present
Timeline
Client Advocate
Redwood Coast Regional Center
02.2013 - 12.2013
Floral Assistant
Flower Lady Of Willits
01.2010 - 08.2010
Associate of Arts - Human Advocacy
Santa Rosa Junior College
High School Diploma -
Willits High School
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