Krystle Smith
Apex,NC
Summary
Experienced Client Advocate in the Human Services field, skilled in active listening, problem-solving, and collaborating with clients. Possesses strong interpersonal and administrative abilities to ensure effective support and advocacy. Committed to contributing to a team environment and improving service delivery. Demonstrates earnestness and a deep understanding of providing support and guidance to individuals from diverse backgrounds. Passionate about helping others access necessary services.
Overview
16
16
years of professional experience
Work History
Client Advocate
Gateway Women’s Care
05.2024 - 07.2024
- Conducts intake appointments with clients to assess needs and provide support, advocacy, education, and referrals
- Demonstrating Skills of active listening, problem solving, client collaboration, and pregnancy option education to support the client in the decision-making process and beyond
- Primary point of contact for follow-ups and coordinates with partner community agencies and churches as needed to customize a positive plan of action
- Analyzed client data to identify needs and optimize support plans, enhancing service delivery and client satisfaction.
Benefit Administration Service Associate 1
Conduent HR Services, LLC
08.2022 - 06.2023
- Call center with high call volume, responsible for delivering quality customer service to county employees and enhancing service efficiency for multiple clients
- Coordinated with team to address high call volume ensuring timely and accurate benefit administration for diverse clients
- Optimized call center processes, significantly reducing wait times and improving customer satisfaction rates
- Provided comprehensive support to colleagues, fostering a cohesive work environment and promoting efficient team performance.
Global A&R Talent Scout
Wealth Nation
08.2021 - 11.2021
- Worked with CEO and team leads on development of artist careers, identified and engaged potential clients, enhancing client base and contributing to career development strategies
- Worked closely with executive team to refine talent scouting processes, boosting client engagement and retention
- Evaluated client potential using data-driven methods optimizing talent identification and acquisition strategies
- Successfully sourced high-potential clients, contributing to the overall growth and success of the company
- Conducted market analysis to identify emerging talent, increasing client acquisition efficiency.
Production Supervisor
Durham Exchange Club Industries
04.2017 - 09.2021
- Led a team of 10-20 in Product conditioning and inspections, ensuring compliance with quality standards and improving process efficiency by 15%
- Worked closely with lead supervisors and floor coordinators, enhancing team coordination and operational workflow
- Assisted clients with disabilities, providing tailored support and fostering an inclusive work environment
- Conducted detailed inspections of products, maintaining high standards and minimizing defects
- Eagerly took on diverse responsibilities, demonstrating a strong work ethic and a commitment to professional growth.
Swing Manager
Bojangles
09.2008 - 05.2017
- Directed shifts, trained crew members, managed transactions, and supported all store positions, driving operational efficiency and team performance
- Frequent location transitions based on sales production of specific locations.
Education
Master’s degree - human services counseling
Regent University
05.2024
Bachelor’s degree - business Entertainment
Full Sail University
06.2022
Skills
- Advocacy
- Client Support
- Cultural Competence
- Interpersonal Skills
- Decision-making
- Patience
- Active listening
- Assessments
- Problem Solving
- Communication
- Resourcefulness
- Interviewing
- Collaboration
- Administration
- Sensitivity to beliefs of others
- Customer service
- Leadership
- Empathy
- Organization
- Computer skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Advocate
Gateway Women’s Care
05.2024 - 07.2024
Benefit Administration Service Associate 1
Conduent HR Services, LLC
08.2022 - 06.2023
Global A&R Talent Scout
Wealth Nation
08.2021 - 11.2021
Production Supervisor
Durham Exchange Club Industries
04.2017 - 09.2021
Swing Manager
Bojangles
09.2008 - 05.2017
Master’s degree - human services counseling
Regent University
Bachelor’s degree - business Entertainment
Full Sail University
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