Allyson Counts
Marion,VA
Summary
Resourceful professional in law enforcement operations, known for exceptional productivity and efficiency in task completion. Specialize in courtroom security, prisoner transport, and evidence handling. Excel in conflict resolution, effective communication, and critical thinking to ensure smooth judicial processes. Commitment to upholding legal standards and public safety underscores ability to contribute positively to any team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Washington County Sheriff's Department
Abingdon, Virginia
11.2024 - Current
- Monitored courtroom activities to maintain safety and security for all attendees.
- Screened individuals and belongings at entry points to prevent prohibited items.
- Performed regular patrols throughout the courthouse grounds to check for potential threats.
- Provided protection for judges, attorneys, jurors, witnesses and other court staff.
- Intervened in potentially dangerous situations by de-escalating conflicts between parties.
- Answered visitor questions, guarded jurors, and escorted prisoners in non-public areas and courtroom.
Dispatcher
Smyth County Sheriff’s Office
Marion, Virginia
09.2021 - 11.2024
- Trained new dispatchers on protocols and procedures for efficient operations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated dispatch of police, fire, and medical services to various incidents.
- Utilized computer-aided dispatch systems for real-time tracking of units.
- Collaborated with law enforcement and emergency services during high-pressure situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Assisted departments with special requests for assistance and BOLOs.
Pharmacy Assistant
Chilhowie Drug
Chilhowie, Virginia
07.2021 - 08.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory by stocking shelves and organizing medication supplies.
- Interacted with customers to answer questions and provide medication information.
- Processed prescription orders using pharmacy management software systems.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
Veterinary Technician
VCA Hospitals
Abingdon, Virginia
07.2015 - 07.2021
- Assisted veterinarians with routine examinations and procedures.
- Administered medications and vaccinations as directed by veterinary staff.
- Documented patient information in electronic medical records accurately.
- Dispensed prescription medications upon request from veterinarians.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Veterinary Receptionist
Smyth County Animal Hospital
Marion, VA
03.2013 - 06.2015
- Managed patient scheduling and appointment confirmations for veterinary services.
- Handled billing and payment transactions efficiently at the front desk.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Followed up with clients after their visits to ensure satisfaction with services provided.
Education
Associate of Science - Veterinary Science
Cedar Valley College
Marion Senior High School
Some College (No Degree) - Pre-Nursing
Virginia Highlands Community College
Skills
- Effective communication
- Problem solving
- Active listening
- Situational awareness
- Court proceedings
- Serving court documents
- Relationship building and management
- Conflict de-escalation
- First aid and CPR
- Civil and criminal laws
- Risk assessment
- Crisis intervention
Certification
- Court Security/ Civil Process
- Jailor Basic Certification
- Mental Health First Aid
- Crisis Intervention Training (HCS)
- Communications Training Officer
- All Hazards Communication Technician
- NCIC/VCIN Certified
- Emergency Medical Dispatch
- Dispatcher Basic
- FEMA IS Courses: 100,120,144,200,240,241,242,244,700,800,1200
References
References available upon request.
Timeline
Deputy Sheriff
Washington County Sheriff's Department
11.2024 - Current
Dispatcher
Smyth County Sheriff’s Office
09.2021 - 11.2024
Pharmacy Assistant
Chilhowie Drug
07.2021 - 08.2024
Veterinary Technician
VCA Hospitals
07.2015 - 07.2021
Veterinary Receptionist
Smyth County Animal Hospital
03.2013 - 06.2015
Associate of Science - Veterinary Science
Cedar Valley College
Marion Senior High School
Some College (No Degree) - Pre-Nursing
Virginia Highlands Community College