ALLYSON CROSSLAND
Orlando,FL
Summary
Enthusiastic and dependable professional with experience in recreation, entertainment, and activity coordination. Strong communication, organizational, and interpersonal skills, with a focus on providing excellent customer service, building positive relationships, and maintaining a high standard of service and professionalism.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Activities Director
AwardCare at Colonial Lakes
01.2024 - Current
- Plan and facilitate activities promoting resident independence, social engagement, and personal enrichment.
- Organized activity calendars, coordinated special events, and managed supplies and budgets to enhance resident participation.
- Documented participation and collaborated with families and staff, fostering stronger resident engagement.
- Utilized effective communication and redirection strategies to address challenging behaviors and maintain a positive environment.
- Adapt programming to residents' individual interests, needs, and abilities.
Front-of-House (FOH) Manager
NYPD Pizza
Orlando, FL
07.2023 - 04.2024
- Managed daily front-of-house operations, ensuring efficient service and high customer satisfaction.
- Supervised staff and delegated responsibilities to enhance team effectiveness.
- Resolved customer concerns and coordinated front-of-house and kitchen operations.
- Maintained service standards and cleanliness to create a welcoming environment.
Server & Host
Ocean One Bar & Grille
Delray Beach, FL
01.2023 - 07.2023
- Managed guest seating and orders, ensuring prompt processing of payments and customer requests.
- Coordinated food and beverage service to guarantee accuracy and timeliness.
- Collaborated with kitchen and front-of-house staff for seamless service delivery.
Beverage Cart Manager
Okeeehelee Grill
Greenacres, FL
02.2022 - 02.2023
- Coordinated daily cart operations, processed customer orders, and handled payment transactions to ensure efficient service.
- Managed inventory levels, monitored stock availability, and restocked beverages, snacks, and supplies to meet customer demands.
- Organized work areas and provided prompt, professional customer service to enhance customer experience.
To-Go Specialist
Outback Steakhouse
Palm Beach Gardens, FL
11.2021 - 10.2022
- Managed phone orders and customer inquiries to ensure efficient service in a fast-paced environment.
- Confirmed order accuracy and facilitated prompt order fulfillment and delivery.
- Coordinated curbside and delivery handoffs with kitchen and service teams.
Human Service Worker II
Northeast Florida State Hospital
Macclenny, FL
05.2021 - 08.2021
- Provided support for residents with bathing, feeding, personal hygiene, and daily living needs to enhance overall well-being.
- Supported resident safety and used appropriate communication and redirection during behavioral challenges.
- Identified resident needs to ensure proper care. and communicated concerns to healthcare staff.
Education
Associate in Arts (AA) - Psychology
Palm Beach State College
Lake Worth, FL 08.2021 - 05.2023
Skills
- Activity planning
- Operations management
- Inventory management
- Customer service
- Team leadership
- Conflict resolution
- Employee engagement
- Effective communication
- Time management
- Attention to detail
Certification
- Activity Director Certification (NCCAP) | June 2025
- Certified Nursing Assistant (CNA) | May 2021
Timeline
Activities Director
AwardCare at Colonial Lakes
01.2024 - Current
Front-of-House (FOH) Manager
NYPD Pizza
07.2023 - 04.2024
Server & Host
Ocean One Bar & Grille
01.2023 - 07.2023
Beverage Cart Manager
Okeeehelee Grill
02.2022 - 02.2023
To-Go Specialist
Outback Steakhouse
11.2021 - 10.2022
Associate in Arts (AA) - Psychology
Palm Beach State College
08.2021 - 05.2023
Human Service Worker II
Northeast Florida State Hospital
05.2021 - 08.2021