DIANE R. CARNEY
Fort Walton Beach,United States
Summary
Dynamic administrative professional skilled in managing over 100 sales orders weekly, enhancing team communication, and delivering technical support. Proven ability to improve operational efficiency and customer satisfaction through effective activity planning and IT management.
Overview
9
9
years of professional experience
Work History
Activities Director
Westwood Nursing and Rehabilitation
Ft Walton Beach, FL
12.2025 - Current
- Program Development & Oversight: Create and maintain a comprehensive, ongoing activities program tailored to residents’ interests and needs.
- Wellness Support: Design activities that promote physical, cognitive, and psychosocial health.
- Staff Supervision: Supervise, train, and support Activity Aides; lead recruitment, interviewing, and selection of department personnel.
- Compliance: Maintain adherence to all regulatory guidelines and documentation requirements.
- Engagement & Environment: Foster a positive, engaging environment that encourages resident participation and enhances quality of life.
Inside Sales Administrator
Sims-Lohman, Inc.
Niceville, United States
10.2023 - 03.2025
- Receive, understand, and manage builder information related to selections and purchase order and including portal updates
- Submit sales orders 100+ weekly using decisions/Configurable Price Quote (CPQ) and SAP Business 1.
- Maintain and standardized forms and templates
- Regulate internal data, tables, and reports.
- Delivered daily project updates to the inside sales team, improving communication accuracy and reducing order processing delays
- Develop and maintain a proficient working knowledge of SAP Business 1 Sales/Customer Relationship Management (CRM) modules, Order to Cash process, and decisions/CPQ.
- Manage and /or direct communication from inside sales team and builders.
- Set and meet sales goals and objectives set by sales management.
- Support efforts by all members of Sims-Lohman Inc. to continuously improve departmental, location and company performance.
Receptionist
The Legacy Cabinet Company
Niceville, United States
01.2022 - 10.2023
- Arranged meetings and coordinated travel and lodging accommodations for staff, ensuring seamless logistics.
- Coordinated staff celebrations, including anniversaries and birthdays, providing food and beverages, and organized floral arrangements for condolences.
- Processed AMEX receipts with descriptions for monthly reports in an efficient manner.
- Contributed to production of monthly newsletter, enhancing communication within the organization.
- Worked with facility maintenance with changing of light bulbs, any necessary tidying up, care of plants and HVAC
Receptionist
White Wilson Pulmonology
Ft Walton Beach, United States
11.2020 - 09.2021
- Managed all incoming calls, providing timely assistance to patients
- Checked in and Checked out patients
- Scheduled patient appointments
- Updated patient demographics in Electronic Medical Record
- Processed payments and copays, establishing payment plans for patients
- Processed prior authorizations as necessary
- Executed clerical duties to ensure efficient workflow in department
Medical Secretary
Hematology Oncology Associates
Grants Pass, United States
09.2017 - 07.2020
- Delivered courteous and efficient assistance to callers, enhancing overall patient experience
- Received and relayed messages to Physicians in a timely manner
- Processed all incoming calls and directed to correct extension
- Performed operator functions, to include; triaging calls, transferring calls and setting up calls
- Oversaw opening and closing of switchboard and the internal paging system
- Performed clerical duties to ensure smooth departmental workflow and communication
- Facilitated onboarding of new medical secretaries, improving training effectiveness
- Supported IT department during onsite absence
Skills
- Event Coordination
- Event planning
- Program Development
- activity planning
- Team Leadership
- MS Office
- ERP systems
- SAP
- technical support
- time management
Additional Information
Experienced administrative professional with a strong background in sales administration, customer service, clerical duties and IT responsibilities.
Additional Skills
- Experience in long-term care facilities.
- Skills: Strong leadership, communication, and organizational abilities; creativity, compassion, and a passion for enriching residents’ daily experiences.
- Soft Skills: Ability to work collaboratively with staff, residents, and families.
- Technical Skills: Event planning, program development, budget management, and proficiency with scheduling/registration software.
Timeline
Activities Director
Westwood Nursing and Rehabilitation
12.2025 - Current
Inside Sales Administrator
Sims-Lohman, Inc.
10.2023 - 03.2025
Receptionist
The Legacy Cabinet Company
01.2022 - 10.2023
Receptionist
White Wilson Pulmonology
11.2020 - 09.2021
Medical Secretary
Hematology Oncology Associates
09.2017 - 07.2020