Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorothy Giard

North Andover,MA

Summary

Dynamic Learning Trainer at Amazon with a proven track record in developing impactful training programs and enhancing safety compliance. Skilled in critical thinking and organizational strategies, I successfully identified knowledge gaps and implemented solutions, ensuring new hires received top-notch onboarding and support. Committed to fostering a safe and productive work environment.

Overview

33
33
years of professional experience

Work History

Learning Trainer

Amazon
North Andover, MA
06.2024 - Current
  • Developed and implemented comprehensive training programs for newly hired employees.
  • Updated course materials regularly based on changing needs and industry trends.
  • Maintained up-to-date records of all trainings conducted within the organization.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Provided ongoing support and mentoring to employees throughout their onboarding process.
  • Identified gaps in existing knowledge base and created solutions for addressing them through educational materials or resources.
  • Facilitated classroom instruction by utilizing a variety of teaching methods such as lectures, demonstrations, role playing.
  • Conducted orientations to familiarize new hires with company policies, procedures, and expectations.
  • Selected and assigned instructors to conduct training.

Safety Team Member

Amazon
Wilmington, MA
04.2022 - Current
  • Monitored and enforced safety behaviors and policies at worksites.
  • Attending meetings to make worksite more safe.
  • Working with other associate to make safety first.

Ambassador

Amazon
Wilmington, MA
02.2022 - Current
  • Teaching and building a relationship with new hires.
  • Teaching the process of becoming a Amazon Associate and the correct ways to do tasks.
  • Showing and introducing new hires to facility
  • Answering any questions they may have.
  • Also informing new Associates what to expect as far as rules for the site.
  • Having new hire meet Supervisors, HR and Managers.
  • Making sure new hires receive top notch training in all safety and compliance areas.

Warehouse Associate

Amazon
Wilmington, MA
09.2021 - Current
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Business Manager

TAG Plumbing and Heating
North Andover, MA
10.1992 - 09.2021
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Provided feedback to improve strategies, programs and initiatives.
  • Created comprehensive onboarding processes and activities to acclimate new hires.
  • Improved tools to enable better tracking and business analysis.
  • Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
  • Used variety of software packages to support sales functions.

Education

Flight Attendance - Flight Attendance

Penn Foster Career School
Scranton, PA
12.2024

Medical Coding - Medical Coding

Penn Foster Career School
Scranton, PA
11.2024

Skills

  • Personal Protective Equipment
  • Safety Training
  • People Skills
  • Critical Thinking
  • Flexible Schedule
  • Basic Math
  • Planning & Organizing
  • Reliable & Trustworthy
  • First Aid/CPR
  • Good Work Ethic
  • Organizational Skills
  • Microsoft Office

Timeline

Learning Trainer

Amazon
06.2024 - Current

Safety Team Member

Amazon
04.2022 - Current

Ambassador

Amazon
02.2022 - Current

Warehouse Associate

Amazon
09.2021 - Current

Business Manager

TAG Plumbing and Heating
10.1992 - 09.2021

Flight Attendance - Flight Attendance

Penn Foster Career School

Medical Coding - Medical Coding

Penn Foster Career School

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