ALLYSON GRUTTER
Byron Center,MI
Summary
Strategic and analytically driven healthcare operations leader with 18 years of experience spanning workforce management, clinical call center operations, virtual engagement, and scheduling optimization. Recognized for a strong background in colleague engagement, empowering teams through clear communication, targeted training, and operational clarity. Skilled in building and optimizing staffing models that enhance efficiency, reduce variation, and directly improve patient outcomes. Adept at partnering across clinical, technology, analytics, and operational teams to design scalable workflows, elevate access and engagement, and drive performance in fast‑paced, matrixed environments. Serve as both a conceptual SME in staffing and access standards and a technical SME in UKG systems, translating complex operational needs into actionable, data‑driven solutions that strengthen team performance and patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RN Senior Analyst, Workforce Management
Trinity Health System Office
01.2022 - Current
- Own wave-based planning for UKG build; drive readiness, data collection, and validation of staffing matrices and workload planners across markets.
- Analyze staffing, access, and schedule utilization; recommend routing, template, and staffing model changes to balance demand and productivity.
- Educate clinical and non-clinical leaders on workforce standards; interpret workforce/UKG reports and variance drivers for actionable insights related to Scheduling and Extensions.
- Develop job aids; deliver super-user and manager training to enable adoption and standardized execution.
- Conduct functional and user testing; track defects in QuickBase; partner with technology teams to implement fixes.
- Triage up to 100 ServiceNow requests per week (education, workload planners, cost centers) to maintain accurate, scalable configuration.
Central Triage RN Clinical Lead
Mercy Health Physician Partners (Trinity Health Michigan)
01.2020 - 01.2022
- Led centralized clinical call center operations: inbound demand management, escalation pathways, and appointment scheduling support.
- Piloted outreach workflows to close care gaps and improve appointment conversion with clinics and scheduling teams.
- Built training, knowledge resources, and performance huddles to improve consistency, quality, and member experience.
- Partnered with operations, quality, and IT to refine call routing and documentation; improved throughput and reduced rework.
Central Triage RN
Mercy Health Physician Partners (Trinity Health Michigan)
01.2016 - 01.2020
Device Clinic RN
Metro Health Hospital
01.2015 - 01.2016
- Coordinated complex, multi-disciplinary care; leveraged EMR documentation (EPIC) to ensure accuracy and continuity.
- Provided specialized care in the Device Clinic, managing patients with cardiac devices and ensuring optimal device functionality and patient health.
- Educated patients on device management, troubleshooting, and follow-up care, enhancing patient understanding and compliance.
- Collaborated with cardiologists, electrophysiologists, and other healthcare professionals to develop and implement individualized patient care plans.
- Facilitated smooth transitions of care by coordinating with inpatient units and outpatient services for patients with complex cardiac conditions.
OR Circulating Nurse
Metro Health Hospital
01.2010 - 01.2015
- Provided peri-operative nursing care across various surgical specialties, ensuring patient safety and optimal surgical outcomes.
- Documented surgical procedures in EPIC, ensuring accurate and comprehensive patient records and contributing to high-quality care.
- Managed the sterilization of medical equipment and performed initial patient assessments, maintaining a safe and efficient operating room environment.
- Coordinated with anesthesiologists, surgeons, and surgical technologists to ensure seamless operations and patient-centered care.
- Participated in pre-operative briefings and post-operative debriefings, contributing to continuous improvement of surgical practices and patient outcomes.
Education
Master of Science in Nurse Executive -
Walden University
Minneapolis, MNBachelor of Science in Nursing -
Ferris State University
Big Rapids, MI01-2014
Associate Degree in Nursing -
Grand Rapids Community College
Grand Rapids, MI01-2008
Skills
- Clinical Call Center Ops: inbound/outbound strategy, campaign execution, care gap outreach, appointment conversion
- Workforce Management & Capacity Planning: staffing models, workload planners, staffing matrices, real-time staffing, mitigation plans
- Scheduling & Access: routing optimization, template design, availability expansion, friction reduction
- Analytics & KPIs: trend/variance analysis (engagement/access/scheduling), dashboards, root-cause problem solving
- Technology Enablement: UKG Pro (formerly Dimensions)/Extensions; EMR workflows (EPIC, Athena); ServiceNow; QuickBase; vendor & IT collaboration; Workday
- Change Leadership: influence without authority, executive communication, cross-functional alignment
- Compliance & Quality: HIPAA awareness; understanding of Stars/quality impacts of access & experience
- Productivity: Microsoft Office (Excel, Teams, PowerPoint, OneNote, Outlook)
- Patient education and counseling
- Teamwork and collaboration
- Excellent communication
Accomplishments
- Aligned capacity to forecasted demand via staffing models/workload planners across 24/7 environments, improving schedule adherence and access reliability.
- Standardized manager education and job aids for UKG Pro and Extensions workflows, created Standard Leader Work for UKG Pro and Extensions, and created Go Live check-lists increasing adoption and reducing variation across ministries.
Certification
- Registered Nurse (Michigan)
- Preceptor Certified
- Magnet Champion
Timeline
RN Senior Analyst, Workforce Management
Trinity Health System Office
01.2022 - Current
Central Triage RN Clinical Lead
Mercy Health Physician Partners (Trinity Health Michigan)
01.2020 - 01.2022
Central Triage RN
Mercy Health Physician Partners (Trinity Health Michigan)
01.2016 - 01.2020
Device Clinic RN
Metro Health Hospital
01.2015 - 01.2016
OR Circulating Nurse
Metro Health Hospital
01.2010 - 01.2015
Master of Science in Nurse Executive -
Walden University
Bachelor of Science in Nursing -
Ferris State University
Associate Degree in Nursing -
Grand Rapids Community College