Allyson Hempel
Tehachapi,CA
Summary
Results-oriented professional skilled in critical thinking and interpersonal communications. Experienced in resolving complex customer inquiries and leading teams to achieve exceptional service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Lead
The Home Depot Inc
Tehachapi, CA
02.2022 - 07.2025
- Led team in delivering exceptional customer service experiences, ensuring high satisfaction levels.
- Trained and mentored new staff on product knowledge and service protocols.
- Resolved complex customer inquiries efficiently, enhancing problem-solving capabilities within the team.
- Implemented feedback mechanisms to improve service delivery and operational efficiency.
- Coordinated with management to develop training materials tailored to customer needs.
- Monitored performance metrics, identifying trends to drive continuous improvement initiatives.
- Facilitated communication between departments to streamline customer service processes.
- Developed action plans based on customer feedback to enhance overall service quality.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Movie Theater Attendant
Hitching Post Theaters
Tehachapi, CA
11.2021 - 02.2022
- Operated point-of-sale systems for ticket and concession sales, ensuring accurate transactions.
- Assisted customers with inquiries, enhancing overall guest experience and satisfaction.
- Maintained cleanliness of theater facilities, adhering to safety and hygiene standards.
- Collaborated with team members to efficiently manage busy showtimes and peak hours.
- Monitored inventory levels of concessions, aiding in timely restocking to meet demand.
- Resolved customer complaints promptly, reinforcing positive relationships and loyalty to the theater.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Office Assistant
Atmosphere Machining
Tehachapi, CA
07.2021 - 02.2022
- Managed office supply inventory to ensure availability and efficiency in daily operations.
- Coordinated scheduling for meetings, enhancing communication among team members and stakeholders.
- Maintained accurate filing systems, improving document retrieval speed and organization.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Certificate - Medical Coding
AAPC
Salt Lake City, UT12-2025
Certificate - Medical Billing
AAPC
Salt Lake City, UT08-2025
High School Diploma -
Tehachapi High School
Tehachapi, CA06-2022
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Department operations
- Customer complaint resolution
- Telephone etiquette
- Call center experience
- Interpersonal communications
- Call flow maximization
- Quality assurance
- Staffing oversight
- Order management
- Customer service excellence
- Team training and development
- Sales
- Critical thinking
- Problem resolution
- Data entry
- De-escalation techniques
- Scheduling
- POS systems expert
- Delivery scheduling
- Order fulfillment
- Customer education
- Clerical support
Certification
CPC-A
CPB
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Lead
The Home Depot Inc
02.2022 - 07.2025
Movie Theater Attendant
Hitching Post Theaters
11.2021 - 02.2022
Office Assistant
Atmosphere Machining
07.2021 - 02.2022
Certificate - Medical Coding
AAPC
Certificate - Medical Billing
AAPC
High School Diploma -
Tehachapi High School