Allyson Hirschmann
Front Desk/Admin/Customer Service/Data Management
Wasilla,Alaska
Summary
A hard worker committed to customer service with attention to detail. Ability to adapt to a high-pressure
environment with a focus on teamwork and working effectively with colleagues. Committed to constant
learning and improvement in job performance. Strives to be the best representative for the company by
knowing as much about the job and business as possible.
E x pe ri en ce
Overview
6
6
years of professional experience
Work History
Customer Service, Help Desk
Computing Technologies, Inc
Fairfax, Virginia
01.2002 - 01.2005
- Javier Rd
- (703) 280-8800 | No Longer in Business
- Created and updated Excel spreadsheets to track 200+ departmental calls by subject and volume
- Enhanced overall customer service by independently researching and distributing contract specific information to each customer service department
- Selected by company Vice President in charge of contracts for the U.S
- Department of
- Transportation to the position of Executive Receptionist
- Drafted form sent to over 1,000 clients of the safety
- Violation Hotline contract
- Initiated the comprehensive research and reformatting of contact list for companywide in-house extension list and position
- Tech writing for several departments who were drafting SOP’s and other documents.
Desk, Intake, Field Producer, Production Assistant
NBC Network News
Washington, D.C.
01.1999 - 01.2002
- Retired
- Field produced pieces for “Nightly News”, “Weekend Nightly News”
- Collaborated with producers, tech crews and directors on live stand-ups
- Negotiated and coordinated satellite usage time and incoming feeds with news bureaus worldwide
- Trained new hires in all areas: Desk, Electronic Journalism and Production Assistant
- Selected as part of the news team covering the 2002 Washington, D.C
- International Monetary Fund protests
- Supported production crew by proactively providing research material during the 9/11 terrorist attacks and the
- Washington, D.C
- Sniper shootings
- Introduced and outlined interview protocol to visiting emissaries and consultants
- Authorized final draft of on-screen text (chyron) for live news segments out of Washington, D.C
- Monitored live airing of “Nightly News” from control room to troubleshoot on-air revisions
- Sk i ll s
- Customer Service, Help Desk, Front Desk, Reception, Office Support
- Clerical, Human Resources, Scheduling, Interviewing, Archiving
- Document Management
- E du c at ion
AMERICAN UNIVERSITY, WASHINGTON
, D.C.
- CREDITS TOWARDS BACHELOR'S OF SCIENCE IN PRE-LAW
- A c tiv iti e s
- Literature
- Sewing
- Art
- Yoga
- Cooking
Timeline
Customer Service, Help Desk
Computing Technologies, Inc
01.2002 - 01.2005
Desk, Intake, Field Producer, Production Assistant
NBC Network News
01.1999 - 01.2002
AMERICAN UNIVERSITY, WASHINGTON