Allyson Iuspa
Summary
Customer-focused professional with extensive experience in front desk operations and data management. Proven ability to enhance client satisfaction through effective communication and problem-solving in high-volume environments. A detail-oriented individual committed to fostering positive relationships and creating memorable experiences for clients.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Massage Envy
Miami
03.2023 - Current
- Assisted in operations of high-volume wellness and spa clinic, ensuring exceptional service delivery.
- Supervised front desk associates, providing training and performance feedback to enhance operations.
- Tracked key performance metrics, sales goals, and operational standards to drive business growth.
- Monitored inventory levels and managed product deliveries to ensure consistent stock availability for operations.
- Greeted and served 25+ guests daily, addressing inquiries and managing reservations to enhance guest experience.
Customer Service Representative
David's Bridal
Miami
05.2022 - 11.2022
- Resolved customer issues through knowledgeable, friendly service, increasing overall satisfaction ratings.
- Assisted over 30 customers daily in locating specific products and providing accurate information.
- Executed daily recovery tasks to maintain clean, organized areas, contributing to improved customer experience.
Data Entry Clerk
Top of Mind Network
Miami
06.2020 - 08.2022
- Entered 50+ client information, weekly, into spreadsheets and company databases, facilitating quick access to essential data for leadership.
- Updated records with new or revised information, ensuring data accuracy for informed decision-making.
- Verified data accuracy by cross-referencing source documents, enhancing reliability of company databases.
Volunteer
Miami Animal Rescue
Miami
07.2016 - 10.2019
- Raised funds through 1,000+ hours of community outreach initiatives, enhancing community support.
- Assisted in preparation, setup, and breakdown of community events, ensuring smooth operations.
- Responded to phone inquiries by actively listening and directing callers, improving communication effectiveness.
Education
Bachelor of Arts - Communication
Florida International University
Miami, FL12-2024
Associate of Arts - Interior Design
Miami-Dade College
Miami, FLSkills
- Problem solving
- Performance tracking
- Decision making and problem solving
- Team building
- Customer relations
- Work ethic
- Time management
- Multitasking
- Attention to detail
- Conflict resolution
- Dedicated and hardworking
- Recordkeeping
- Positive attitude
- Valid driver's license
Volunteer Experience
Volunteer, Miami Animal Rescue, Miami, FL, 07/01/16, 10/01/19, Raised funds for the organization through over 1,000 hours of community outreach initiatives., Helped with prep, setup, and breakdown of community and public events., Answered phone calls and actively listened to callers to reply to inquiries or direct the caller to the appropriate personnel.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Assistant Manager
Massage Envy
03.2023 - Current
Customer Service Representative
David's Bridal
05.2022 - 11.2022
Data Entry Clerk
Top of Mind Network
06.2020 - 08.2022
Volunteer
Miami Animal Rescue
07.2016 - 10.2019
Bachelor of Arts - Communication
Florida International University
Associate of Arts - Interior Design
Miami-Dade College