Allyson Lipinski
Plymouth,MI
Summary
Poised and professional office manager with track record of customer satisfaction and retention. Detail-oriented and dedicated individual committed to meeting the needs of customers and business owners alike. Highly experienced with over 13 years in customer service industries.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Beautician
Self Employed
06.2007 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Provided personalized beauty consultations and recommended suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested additional treatments and styles to suit customer appearance and fashion choices
Sales/Customer Service Manager
Great Lakes State Agency
03.2023 - 11.2023
- Cultivated professional relations to establish long-term profitable partnerships.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained accurate and thorough knowledge of multiple carriers to seek the best coverage options to customers.
Office Manager
Farm Bureau Insurance of Michigan
01.2017 - 02.2021
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Training and development of new hires
- Cultivated professional relations to establish long-term profitable partnerships.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Responsible for marketing and maintaining key customer accounts, including the branch's most profitable accounts.
- Managed office inventory and placed new supply orders.
Customer Service Representative
Farm Bureau Insurance of Michigan
08.2015 - 01.2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Obtaining and retaining insurance licensing in life and property and casualty.
- Remained diligent in assisting business owner to achieve set company standard quotas.
Customer Solutions Expert
TNG Worldwide
11.2013 - 08.2016
- Recognition for achieving top customer volume for calls answered and orders placed.
- Generating sales to contribute to company profit growth.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisting with account manageability.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Data entry
Education
Cosmetology - Cosmetology
L'esprit Academy
Livonia, MI06.2007
High School Diploma -
Wayne Memorial High School
Wayne, MI06.2006
Skills
- Senior leadership support
- Data entry
- Customer relations
- Proficient in Guidewire and Legacy software programs
- Extended knowledge of Microsoft office applications
Certification
- Property and Casualty license
- Life insurance license
Timeline
Sales/Customer Service Manager
Great Lakes State Agency
03.2023 - 11.2023
Office Manager
Farm Bureau Insurance of Michigan
01.2017 - 02.2021
Customer Service Representative
Farm Bureau Insurance of Michigan
08.2015 - 01.2017
Customer Solutions Expert
TNG Worldwide
11.2013 - 08.2016
Beautician
Self Employed
06.2007 - Current
Cosmetology - Cosmetology
L'esprit Academy
High School Diploma -
Wayne Memorial High School
- Property and Casualty license
- Life insurance license
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