Allyson Riddle
Madera
Summary
Healthcare Operations professional with expertise in multi-site clinic management, operational strategy, process improvement, quality assurance, regulatory compliance, team leadership, and patient experience optimization. Proven ability to lead large cross-functional teams, modernize healthcare operations through strategic technology adoption and workflow automation, improve operational efficiency, and drive organizational growth while maintaining exceptional standards of patient care and compliance.
Overview
7
7
years of professional experience
Work History
Operations Manager
California Autism Center & Learning Group
Fresno, CA
01.2024 - Current
- Streamlined operational workflows to enhance service delivery for staff, clients, and visitors.
- Developed training programs to improve staff performance and maintenance.
- Developed and maintained relationships with external vendors and suppliers while ensuring optimal functionality of equipment and infrastructure at all times.
- Coordinated training initiatives and structured meeting routines to strengthen team collaboration and improve communication.
- Managed KPI tracking processes to support strategic decision-making and enhance team effectiveness.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Directly managed a team of 7 office managers and their respective 2 office assistants across multiple locations.
Office Manager
Kerb Appeal Fenceworks
Fresno, CA
06.2023 - 01.2024
- Developed and maintained filing systems, improving document retrieval efficiency for staff members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Surgical Coordinator/Administrative Assistant
Associates in Plastic Surgey
Virginia Beach, VA
03.2022 - 06.2023
- Coordinated surgical schedules and patient appointments to optimize clinic workflow.
- Managed pre-operative patient education, ensuring clear communication of procedures and expectations.
- Developed and maintained electronic medical records for accurate patient information tracking.
- Collaborated with surgical teams to streamline processes and enhance patient care quality.
- Analyzed patient information to ensure accurate coding and billing for insurance claims
Surgical Coordinator
Virginia Eye Consultants
Norfolk, VA
09.2019 - 03.2022
- Coordinated patient scheduling and managed surgical calendars for efficient operation.
- Trained new staff on administrative procedures and electronic health record systems.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Communicated detailed post-operative care instructions, including eye drop schedules, to enhance patient understanding and compliance.
- Educated patients on various premium intraocular lens options, ensuring clarity and understanding in their decision-making process.
Education
Master of Arts - Organizational Management
University of Arizona
Tucson, AZ02.2025
Bachelor of Arts - Healthcare Administration
University of Arizona
Tucson, AZ06.2021
Skills
- Multi-Site Healthcare Operations Management
- Change Management
- Continuous Quality Improvement
- Patient Flow Optimization
- Vendor & Contract Management
- KPI Development and Monitoring
- Employee Engagement & Retention
- Conflict Resolution
Accomplishments
- Achieved a 60-point increase in Employee Net Promoter Score, improving from +31 to +91 in one year through focused leadership, team development, communication, and employee engagement initiatives.
- Implemented a comprehensive learning and development platform that strengthened leadership and administrative capabilities across the Operations team, while establishing performance-driven accountability measures that resulted in the department becoming the highest-performing team in the organization.
- Served as interim leader of the Operations Department for six months, overseeing daily operations, staff performance, and workflow execution in the absence of the Director while ensuring uninterrupted service quality.
Timeline
Operations Manager
California Autism Center & Learning Group
01.2024 - Current
Office Manager
Kerb Appeal Fenceworks
06.2023 - 01.2024
Surgical Coordinator/Administrative Assistant
Associates in Plastic Surgey
03.2022 - 06.2023
Surgical Coordinator
Virginia Eye Consultants
09.2019 - 03.2022
Master of Arts - Organizational Management
University of Arizona
Bachelor of Arts - Healthcare Administration
University of Arizona