Allyson Simmons
California,MD
Summary
Customer Service assistant with over 4 years of experience providing excellent support in customer relations. Comfortable working alone or with teams to accomplish on time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
The ARC of Southern Maryland
05.2022 - 07.2023
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Demonstrated flexibility in adapting to changing client needs or scheduling requirements while maintaining a high level of professionalism at all times.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
Sales Associate/Closing Shift Manager
Bed Bath and beyond
05.2021 - 05.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Prioritized helping customers over completing other routine tasks in store.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Assistant Customer service manager
Giant
10.2020 - 05.2021
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Followed through with client requests to resolve problems.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problem solving.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Operations Customer Service Manager
Foodlion
11.2019 - 10.2020
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
Education
No Degree - Medical Billing/Business Administration
College of Southern Maryland
Leonardtown, MD06.2025
High School Diploma -
Gloucester High School
Gloucester, VA06.2020
Skills
- Care Planning
- Time Management
- Team Collaboration
- Client Records Management
- Verbal and written communication skills
- Fast Learner
- Problem-Solving
- Clear Communication
- Critical Thinking
- Day to day Operations Management
- Organization and planning skills
- Ability to multitask
Languages
English
Timeline
Direct Support Professional Caregiver
The ARC of Southern Maryland
05.2022 - 07.2023
Sales Associate/Closing Shift Manager
Bed Bath and beyond
05.2021 - 05.2022
Assistant Customer service manager
Giant
10.2020 - 05.2021
Operations Customer Service Manager
Foodlion
11.2019 - 10.2020
No Degree - Medical Billing/Business Administration
College of Southern Maryland
High School Diploma -
Gloucester High School
Similar Profiles
Lori JonesLori Jones
Special Needs Adult Caregiver at Calvert Arc of Southern MarylandSpecial Needs Adult Caregiver at Calvert Arc of Southern Maryland
Cassandra JonesCassandra Jones
Direct Support Professional at ARC Of Southern MarylandDirect Support Professional at ARC Of Southern Maryland
Patricia DilodovicoPatricia Dilodovico
Owner / Onsite Property Manager at Southern Maryland Homes LLCOwner / Onsite Property Manager at Southern Maryland Homes LLC