Dedicated professional with strong organization and problem-solving skills. Experienced in managing reservations and addressing guest inquiries, ensuring exceptional customer experiences in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Sweetbay Restaurant & Bar
Leonardtown, Maryland
01.2025 - Current
Managed reservations and organized seating arrangements efficiently.
Greeted and seated guests promptly upon arrival.
Handled guest inquiries and resolved issues
Coordinated with team members to ensure smooth operations during peak hours.
Receptionist
Method gym
Leonardtown, Maryland
03.2024 - 01.2025
Answered phone calls and addressed customer inquiries efficiently.
Managed membership inquiries and processed new member registrations efficiently.
Coordinated class schedules, ensuring all sessions were properly staffed and organized.
Assisted in handling cash transactions, including payments for memberships and services.
Receptionist
Bellas hair salon & spa
California, Maryland
07.2023 - 04.2024
Greeted clients warmly upon arrival at the salon and spa.
Managed appointment scheduling using salon management software.
Answered phone calls and addressed customer inquiries efficiently.
Maintained cleanliness and organization of reception area and waiting room.
Handled cash transactions and payments
Education
High School Diploma -
Chopticon High School
Morganza, MD
05-2025
Skills
Customer service
Conflict resolution
Time management
Appointment scheduling
Team collaboration
Cash handling
Problem solving
Certification
Have completed my real estate course and on my way to get my license
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone