Allyson Walters
Goshen,MA
Summary
Lab System Analyst with expertise in operations leadership and healthcare management. Skilled in client relationships, LIS support, lab workflows, instrument integration, and system troubleshooting. Possesses strong communication skills in many environments.
Overview
15
15
years of professional experience
Work History
IT Analyst
Baystate Health
01.2021 - Current
- Troubleshot system, server, and analyzer connectivity issues to ensure continuous operational functionality.
- Configure system settings, test building, user access, system testing and validation.
- Experience with HL7 messaging, with orders/results to investigate interface failures/ validate changes.
- Validation for system upgrades, collaborating with vendors and front-end users for go-live.
- Collaborated with inpatient and outpatient teams to streamline workflows and enhance service delivery.
- Created documentation for upgrades, workflows, procedures, and job aids to support user understanding and system utilization.
- Managing user accounts, permissions, role-based access to maintain system security and data integrity.
- Collaborating with vendors for software patching and issue escalation.
- Supporting daily operations for Lab Information Systems.
Supervisor, Specimen Acquisition
Baystate Health
01.2017 - 01.2021
- Supervised a team of 65 phlebotomists across 12 outpatient sites.
- Oversaw daily operations and staffing, coverage planning, scheduling, payroll and employee yearly evaluations.
- Monitored our quality metrics such as specimen quality, collection, patient wait times, etc.
- Monitored quality metrics including specimen quality, collection accuracy, and patient wait times to ensure optimal service standards.
- Implemented improvements to enhance performance and monitored data.
- Managed workflow, competency assessments, supply inventory and equipment need.
- Trained and mentored new staff, implementing new systems and held classes for new implementations.
- Managed onboarding, offboarding, corrective action and HR consults.
- Investigated incident reports, patient complaint and staff errors.
- Built strong relationships with doctors’ offices and account managers to enhance collaboration.
- Opened new patient service centers between Springfield, MA and Boston, MA, expanding service accessibility.
- Fostered positive team environment, achieving low turnover rates and enhancing staff morale.
Lead Phlebotomist
Baystate Health
01.2012 - 01.2017
- Lead 10 sites, working in the field daily.
- Served as point person for phlebotomy staff, on-site guidance.
- Managed multiple high-volume venipuncture sites, ensuring efficient operations.
- Accurate labeling, collection and processing.
- Managed patient flow and registration.
- Assisted with daily workflow in outside sites.
- Managed supply inventory, trained new hires, and updated policies and safety protocols to ensure compliance and operational readiness.
- Assisted supervisor with employee evaluations, coordinated staffing coverage, and supported new process implementation and opening new sites in collaboration with vendors and CAP.
- Developed and delivered training classes for new hires and go-lives, facilitating smooth transitions to new systems, tubes, and equipment.
- Completed documentation, incident reports, quality checks, process improvement plans and much more.
- Created a highly positive work environment centered at patient quality care.
- Working with patients of all age groups.
Education
Phlebotomy Technician - NHA
Springfield Tech Community College
SpringfieldHigh School Diploma -
Smith Academy High School
Skills
- EMR Support
- IT troubleshooting
- System Administration
- Technical support
- Quality assurance
- Compliance management
- Process improvement
- Documentation creation
- Project management
- Team Leadership
- Scheduling management
- Tracking Systems
- Problem solving
- Decision-making
- Team collaboration
- Customer support
- Client relations
- Task prioritization
- Time management
- Reliability
- Professionalism
- Effective communication
- Excellent communication
- Support documentation
- Problem-solving
Timeline
IT Analyst
Baystate Health
01.2021 - Current
Supervisor, Specimen Acquisition
Baystate Health
01.2017 - 01.2021
Lead Phlebotomist
Baystate Health
01.2012 - 01.2017
Phlebotomy Technician - NHA
Springfield Tech Community College
High School Diploma -
Smith Academy High School