Allyson Ward
Summary
Organized and innovative Store Supervisor with a proven track record at HoneyBaked Ham, excelling in inventory management and customer service. Enhanced operational efficiency through effective staff supervision and streamlined processes, resulting in improved customer satisfaction. Skilled in Microsoft Excel and at resolving escalated issues, fostering a positive experience for clientele.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Supervisor
HoneyBaked Ham
05.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Bakery Worker
Western Sizzlin Steak House and Buffet
01.2025 - 02.2025
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Hostess Trainer
Dave & Buster's
08.2024 - 12.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
Education
High School Diploma -
Lealman Innovation Academy
St. Petersburg, FL06-2021
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Microsoft Teams/ Word/ Excel
- Food Safety
- Cash handling and reconciliation
Certification
Microsoft Word
ServSafe
Timeline
Bakery Worker
Western Sizzlin Steak House and Buffet
01.2025 - 02.2025
Hostess Trainer
Dave & Buster's
08.2024 - 12.2024
Store Supervisor
HoneyBaked Ham
05.2021 - Current
High School Diploma -
Lealman Innovation Academy