Allyson Day
Redwood City,CA
Summary
Accomplished Sr. Director at Risk and Identity Solutions with expertise in strategic leadership and data governance, driving significant enhancements in data accuracy and customer satisfaction. Demonstrated success in innovative product management and cross-departmental collaboration at Cybersource, a Visa Solution, leading to notable market growth and operational excellence. Proven capabilities in project coordination and effective communication have resulted in improvements in fraud detection and process optimization. Committed to leveraging skills to further advance organizational goals in risk management.
Overview
23
23
years of professional experience
Work History
Sr. Director, Product Management
Risk and Identity Solutions
10.2021 - Current
- Developed strategies to optimize data access and accuracy for reporting and analytics, enhancing the scalability of Risk Solution Services
- Drove end-to-end product portfolio management, including market analysis, product vision and strategy, roadmap creation, communication, and customer enablement
- Partnered with business and technical leadership to identify and optimize processes, delivering on strategic initiatives
- Prioritized, planned, and oversaw new product introductions, aligning with business strategy to enable growth
- Managed solution investment budgets and forecasts, leading continuous product planning and portfolio management in support of global business strategy
- Represented the business and product management in client engagements and industry events, evangelizing the value and differentiation of Risk Solution Services
- Successfully managed a comprehensive product portfolio, driving market alignment and customer satisfaction
- Optimized processes and strategic initiatives in collaboration with cross-functional leadership
- Enabled growth through strategic new product introductions and effective budget management
- Developed and executed integrated global roadmaps and go-to-market strategies
Director, Managed Risk Services
Cybersource, A Visa Solution
04.2015 - 10.2021
- Directed a cross-functional team of Managed Risk Consultants and Data Analysts, optimizing payment acceptance and mitigating fraud losses for clients
- Fostered a high-performance culture through strategic training and development, enhancing team performance and client satisfaction
- Led the recruitment process to secure top-tier talent
- Identified and implemented global opportunities to improve service quality, operational efficiencies, and team training
- Empowered clients with self-service data access through dashboards and analytical tools, and automated insights via alerting and anomaly detection
- Improved client payment acceptance rates and reduced fraud losses
- Elevated team performance and client satisfaction through targeted development initiatives
- Enhanced global service quality and efficiency through innovative solutions
- Developed and delivered advanced reporting and analytics tools, driving data-driven decision-making and operational excellence
Business Leader, Business Operations
Playspan, a Visa Solution
10.2012 - 04.2015
- Led Payment Service Provider (PSPs) operations, overseeing all aspects of integrations
- Created executive-level KPI reporting for merchants and PSPs on a monthly, quarterly, and yearly basis
- Collaborated with the Data Warehouse team to define business requirements and functionalities for new reports and datasets
- Provided business input for cross-functional teams to drive system and process improvements
- Supported compliance efforts for AML, OFAC, and KYC regulations
- Managed vendor relations to ensure optimal performance
- Acted as an internal business partner for Finance, Customer Support, Merchant Support, Relationship Management, and Sales teams
- Enhanced executive reporting, facilitating data-driven decision-making
- Improved fraud detection and prevention policies, reducing risk for merchants and PSPs
- Strengthened cross-functional collaboration and compliance adherence
Senior Manager of Business Operations
01.2002 - 09.2012
- Directed strategic product and project management initiatives, driving revenue growth and operational cost savings
- Partnered with cross-functional teams to implement advanced functionalities and toolsets
- Cultivated relationships with corporate partners and vendors, ensuring alignment and performance
- Facilitated training programs for internal teams and external partners on toolsets and procedures
- Guided Merchandising and Partnership Management teams, enhancing web store performance and data integrity
- Streamlined operational processes, boosting company-wide efficiency
- Spearheaded a 23% enhancement in automated order fulfillment within six months
- Implemented store design enhancements, increasing sales conversion rates by 11%
- Successfully managed and integrated critical backend systems for ecommerce operations
Education
Bachelor of Science - Political Science
San Jose state University
Skills
- Strategic Leadership
- Data Governance Specialist
- Data Process Optimization
- Cross-Departmental Partnership
- Innovative Problem Resolution
- Product Strategy Leadership
- Project Coordination
Timeline
Sr. Director, Product Management
Risk and Identity Solutions
10.2021 - Current
Director, Managed Risk Services
Cybersource, A Visa Solution
04.2015 - 10.2021
Business Leader, Business Operations
Playspan, a Visa Solution
10.2012 - 04.2015
Senior Manager of Business Operations
01.2002 - 09.2012
Bachelor of Science - Political Science
San Jose state University
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