ALLYSSA SIMMONS
Charlotte,NC
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Experienced in creating structured environments and promoting positive behavioral changes. Adept at providing crisis intervention and developing individualized service plans. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Overview
2
2
years of professional experience
Work History
Residential Counselor
Foundation Strong LLC
2024.01
- Working with at risk, mental health teenagers.
- Providing care. habilitation or rehabilitation to adolescents who have a mental illness, emotional disturbance, or dual diagnosis.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Monitored and documented client progress toward meeting goals and objectives.
Staff Assistant
McClintock Heating & Cooling Company
2022.05
- Fulfilling administrative functions
- Updated databases with new information regarding contacts, vendors
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
Customer Service Representative
AEP
2024.07 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Store Manager
H&M
2023.02
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Oversaw day-to-day store operations to foster efficient and profitable operations.
Crew Member
Cookout
2022.05 - 2022.12
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
Education
Psychology - General Psychology, Memory & Cognition, Neuropsychology, Psychological Disorders, Forensic Psychology
North Carolina Agricultural & Technical State University
05.2024
Skills
- Communication Skills
- Digital Literacy
- Attention to Detail
- Adaptability
- Emotional Intelligence
- Administrative Skills
Awards
- Deans List (2020)
- Chancellor list (2021)
- Deans List (2021)
- Deans list (2023)
Timeline
Customer Service Representative
AEP
2024.07 - Current
Residential Counselor
Foundation Strong LLC
2024.01
Store Manager
H&M
2023.02
Staff Assistant
McClintock Heating & Cooling Company
2022.05
Crew Member
Cookout
2022.05 - 2022.12
Psychology - General Psychology, Memory & Cognition, Neuropsychology, Psychological Disorders, Forensic Psychology
North Carolina Agricultural & Technical State University
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