Allyssa Williams
Augusta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Teacher
Richmond County School System
01.2023 - 07.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Customer Experience Specialist
Delta Air Lines
05.2022 - 07.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled billing information over phone.
Cashier
Kjs Market
01.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Secondary Education
Georgia Southern University
Statesboro, GA12.2022
High School Diploma -
Cross Creek High School
Augusta, GA05.2016
Skills
- Customer Satisfaction
- Typing Proficiency
- Understanding Customer Needs
- Problem-Solving Ability
- Time Management
Timeline
Teacher
Richmond County School System
01.2023 - 07.2023
Customer Experience Specialist
Delta Air Lines
05.2022 - 07.2022
Cashier
Kjs Market
01.2017 - 08.2020
Bachelor of Arts - Secondary Education
Georgia Southern University
High School Diploma -
Cross Creek High School