ALMA ALMONTE
Summary
Dynamic and detail-oriented professional with a strong foundation in time management and organizational skills, prepared to contribute effectively in diverse environments. Eager to embrace entry-level opportunities that foster skill development while driving company success. Proven ability to handle financial transactions responsibly and assist customers in locating products, ensuring a positive shopping experience. Committed to maintaining a clean, organized workspace and continuously seeking opportunities for growth and learning.
Overview
5
5
years of professional experience
Work History
Counter Server
Toasties
11.2023 - 05.2024
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Processed cash, debit and credit card payments.
Retail Sales Associate
UNIQLO
09.2022 - 02.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Offer each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash registers by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retailer
Paris Baguette
10.2021 - 04.2022
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
- Greeted guests with pleasant smile and superior customer service.
- Weighed, grounded and packed coffee to prepare customer orders.
Hostess/Receptionist
Murray Hill Diner
04.2019 - 03.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Resolve customer conflicts and answer questions while advancing customer service and verbal communication skills
- Warmly welcomed 20+ customers per shift into the store
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.2020
Skills
- Retail Metrics and Goals
- Guest Services
- Responsible
- Honest and Dependable
- Merchandise Receiving and Handling
- Verbal and Written Communication
LANGUAGE
English
Spanish
Timeline
Counter Server
Toasties
11.2023 - 05.2024
Retail Sales Associate
UNIQLO
09.2022 - 02.2023
Retailer
Paris Baguette
10.2021 - 04.2022
Hostess/Receptionist
Murray Hill Diner
04.2019 - 03.2022
High School Diploma -
Long Island City High School