Christina Raibley
Igo,CA
Summary
Hardworking associate highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat, and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Win-River Resort & Casino
Redding, California
12.2024 - 06.2026
- Demonstrated extensive knowledge of cocktail recipes, ingredients, and presentation techniques to create unique and delicious drinks for patrons
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Efficiently managed a high volume of drink orders during peak hours while maintaining accuracy in order preparation
- Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Executed cash transactions with precision using POS system, contributing to smooth financial operations
- Maintained knowledge of current promotions or menu specials in order to provide accurate information when making recommendations
- Monitored and managed inventory levels of bar supplies, proactively notifying management for timely reordering
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
- Ensured cleanliness and organization of bar area, upholding health and safety standards for guest safety
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Dispatcher
Win-River Resort & Casino
Redding, California
12.2022 - 12.2024
- Receive and answer emergency and non-emergency calls.
- Assess situation and prioritize calls.
- Receive and dispatch orders.
- Proactively address problems and suggest solutions.
- Handle calls and use the radio, phone, and computer technology
- Track and update call logs and data in software programs
- Coordinate schedule in the most effective manner
- Coordinate schedules
- Record all the calls.
- Effective communication
- Organization
- Can remain calm during stressful situations
- Superior multi tasking skills
Housekeeping Cleaner
Win-River Resort & Casino
Redding, California
06.2022 - 12.2022
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Customer-oriented and friendly
- Prioritization and time management skills
- Working quickly without compromising quality
Sales associate/Customer Service Representative
Ashley Furniture Homestore
Redding, California
04.2018 - 10.2018
- • Provided a quick and exceptional customer experience
- Building relationships with customers
- Responsible for resolving all customer complaints
- Answered customer questions
- Assisted customers with locating items
- Handled returns and exchange
- Received and processed payments for sales
- Paperwork
Retail Sales Associate Cashier/Key Holder
Payless Shoes
Redding, California
09.2014 - 07.2015
- 1 year of customer service, cashier, and retail experience
- Received and processed payments from sales
- Cashier
- Handling money
- Open and closing store
- Deposits
- Built relationships with customers
- Replenished and rotated product inventory in shoes
- Performed periodic floor audits
- Swept, mopped, cleaned, stocked , paperwork, and and closed store sales floor after closing
Education
Shasta College
Redding, CASkills
- POS systems
- Mixology techniques
- Drink presentation
- Cash handling
- Inventory tracking
- Guest service
- Menu knowledge
- Beverage service
- Stock control
- Customer communication
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Garnishing drinks
- Guest relations management
- Complaint resolution
- Cross-selling products
- Professional appearance
- Cleanliness and sanitation
- Price memorization
- Wine pairings
- Dining crew workflow optimization
- POS system expertise
- Promoting specials
- Food running
- Wine pairing
- Safe food handling
- Cash handling proficiency
- Cleaning and sanitization
- High volume dining
- Speed and efficiency
- Efficient multitasking
- Exceptional customer service
- ABC regulations
- Handling large groups
- Food station setup
- Following dress code
- Safety monitoring
- ID verification
- Alcohol awareness
- Calculating tips
- Strong communication skills
- Beverage making
- Drink preparation expertise
- Coordinating with bartenders
- Customer service
- Craft beer selection
- Reading body language
- Bar terminology
- Reliability and punctuality
- Payment processing
- Food inspection
- Dispatch software
- Call triage
- Radio communication
- Schedule coordination
- Incident logging
- Data entry
- Record keeping
- Operations coordination
- Problem solving
- Clear communication
- Stress management
- Critical thinking
- Dispatch coordination
- Database updates
- Decision-making
- Tracking systems
- Route navigation
- Prioritizing calls
- Maintaining call metrics
- Work order management
- Verbal and written communication
- Customer relations
- Monitoring field personnel
- Training new hires
- Active listening
- Dispatching procedures
- Shift coordination
- Customer relationship management
- Updating logs
- Stress tolerance
- Incident reporting
- Database maintenance
- Communication equipment operation
- Dispatching field personnel
- Geographical expertise
- Verifying coverage
- Database management
- Improving operations
- Multitasking and organization
- Critical thinker
- Emergency protocols
- Workflow prioritization
- Equipment management
- Call handling
- Service planning
- Problem-solving
- Schedule management
- Continuous improvement
- Time management abilities
- Fleet dispatching
- Process orders
- Maintain records
- Initiative-taking
- Teamwork
- Adaptability and flexibility
- Floor care
- Supply inventory
- Safety compliance
- Quality inspection
- Task prioritization
- Effective communication
- Deep cleaning
- Chemical handling
- Mopping and buffing floors
- Pest control awareness
- Residential cleaning
- Equipment operation
- Bloodborne pathogens
- Deep cleaning expertise
- Supply inventory management
- Detail-oriented
- Cleaning methods
- Mopping and sweeping
- Carpet cleaning
- Sanitization techniques
- Resident support
- Ceiling fan cleaning
- Complex Problem-solving
- Cleaning techniques
- Inventory control
- Quality assurance
- Vacuuming
- Kitchen cleaning
- Interior and exterior cleaning
- Excellent oral and written communication
- Window washing
- Restroom detailing
- Window cleaning
- Commercial and residential cleaning
- Customer feedback
- Product knowledge
- Interior window washing
- Hazardous chemical training
- Dusting
- Turndown service
- Waste disposal
- Exceptional communicator
- Basic maintenance
- Vacuuming and sweeping
- Kitchen sanitizing
- Eco-friendly cleaning
- Ergonomics and safety training
- English language fluency
- Polishing surfaces
- Ordering cleaning supplies
- Customer-oriented
- Quality assurance controls
- Exceptional time management
- POS operation
- Sales processing
- Inventory management
- Retail merchandising
- Returns processing
- Store opening
- Supply ordering
- Meeting deadlines
- Relationship building
- Customer engagement
- Inventory control procedures
- Self-checkout assistance
- Cash handling accuracy
- Listening skills
- Excellent people skills
- Prospecting and telemarketing
- Verbal/written communication
- Policy and procedure adherence
- POS system operation
- Retail loss prevention
- Brand promotion
- Energetic self-starter
- Problem-solving skills
- Reliable and punctual
- Fitting room maintenance
- Retail store operations
- Goal oriented
- Financial records analysis
- Hospitality and accommodation
- Product sales
- Contact follow-up
- Customer needs assessment
- Client retention
- Teamwork and collaboration
- Promotional support
- Sales trends
- Sales forecasting
- Product demonstrations
- Contract preparation
- Sales development
- Order processing
- Multi-tasking strength
- Point of sale operation
- Adapt to diverse groups
- Sales training
- Product promotions
- Upselling
- Shipment processing
- Excellent communication skills
- Product guidance
- Reading comprehension skills
- Upselling and cross selling
- Goal tracking
- Retail merchandising expertise
- Price quote preparation
- Positive and professional
- Client service
- Sales goals attainment
- Fraud detection
- Store closing
- Stock replenishment
- Sales floor support
- Visual merchandising
- Return processing
- Visual displays
- Brand representation
- Safety enforcement
- Merchandise pricing
- Handling complaints
- Upselling strategies
- Retail stock management
- Stock rotation
- Credit card processing
- Promotions
- Gift card sales
- Resilience under pressure
- Sales floor sanitation
- POS terminal operation
- Patience and empathy
- Efficient checkout procedures
- Cash drawer management
- Dressing room maintanence
- Transaction accuracy
- Price verification
- Purchase recommendations
- Queue management
- Sales floor management
- Refund processing
- Upselling techniques
- Customer support
- Customer feedback collection
- Goal-oriented mindset
- Quick learner
- Loyalty program administration
- Loyalty program promotion
- Store maintenance
- Point of sale systems
- Dependability
- Identification verification
- Loss prevention
- Order management
- Cleanliness and hygiene
- Policy adherence
- Merchandising expertise
- Loss prevention procedures
- Merchandise restocking
- Personal Organization
- Inventory stocking
- Store Procedures Adherence
- Security monitoring
- Trained in Point-of-sale systems
- Team leadership
- Customer service excellence
- Policies and procedures
- Multitasking Abilities
Timeline
Cocktail Server
Win-River Resort & Casino
12.2024 - 06.2026
Dispatcher
Win-River Resort & Casino
12.2022 - 12.2024
Housekeeping Cleaner
Win-River Resort & Casino
06.2022 - 12.2022
Sales associate/Customer Service Representative
Ashley Furniture Homestore
04.2018 - 10.2018
Retail Sales Associate Cashier/Key Holder
Payless Shoes
09.2014 - 07.2015
Shasta College