Alma Alvarado
Lubbock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Authorization Specialist
Snelling Staffing Services
Lubbock, TX
09.2023 - Current
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Collaborated with provider offices regarding changes in eligibility or benefit structures.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Reviewed authorization requests for accuracy and completeness.
- Processed electronic authorizations in accordance with established policies and procedures.
- Managed and obtained insurance authorizations for patient referrals from physicians.
Intake Coordinator
BritKare Home Medical
Lubbock, TX
01.2021 - 09.2023
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Processed orders for new or replacement DME items in a timely manner.
- Scheduled appointments for fittings, adjustments or repair services for DME items.
- Provided customer service by answering questions, responding to inquiries and resolving customer complaints related to DME products.
- Instructed patients on how to safely use their durable medical equipment at home.
Medical Assistant
Covenant Medical Center
Lubbock, TX
01.1991 - 03.2021
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Certification - Registered Medical Assistant
American Commercial College
Lubbock, TX06-2009
GED -
Texas Education Agency
Lubbock, TX11-2001
Skills
- Positive and Professional
- Medical Terminology Knowledge
- Office Equipment Proficiency
- Multi-Task Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Authorization Specialist
Snelling Staffing Services
09.2023 - Current
Intake Coordinator
BritKare Home Medical
01.2021 - 09.2023
Medical Assistant
Covenant Medical Center
01.1991 - 03.2021
Certification - Registered Medical Assistant
American Commercial College
GED -
Texas Education Agency
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