Alma Bander
Medical Billing Specialist
St. Louis,MO
Summary
- Seeking a position in Medical Billing and Coding where my professional skills as well as in-depth knowledge of billing and coding will allow me to make an invaluable contribution as an integral part of a progressive medical office.
- Highly experienced working in long-term and home-care environments
- Excellent skills in data entry and processing
- Ability to process electronic medical records
- Medication administration
- Outstanding knowledge of medical terminology
- Dedication to patient care and safety
- Ability to maintain the confidentiality of patient information and records
- Excellent computer skills (ICD 9 and ICD 10 codes)
- Fluent in Bosnian, Serbian and Croatian languages
- Familiar with Epic, Ascension, Microsoft Office, Kronos, Chartmaxx
Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Prepared to bring Number years of relevant experience and proficiency in Software. Detail-oriented and methodical front desk leader with good training, problem-solving and conflict resolution skills. Insightful and hardworking with a superior understanding of customer service standards, Industry practices and security requirements. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges.
Overview
17
17
years of professional experience
Work History
Certified Medical Technician
Sherbrooke Village
03.2018 - 12.2019
- Administered various types of medications under the direction of a registered nurse.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Desk Receptionist
Signature Healthcare Obgyn
12.2006 - 10.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
08.2016 - 03.2017
Billing Specialist
Associated Management Services
03.2020 - 01.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Handled account payments and provided information regarding outstanding balances.
Front Desk Receptionist
St Anthony Hospital
06.2015 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Elderly Caregiver
Seniors Helping Seniors
10.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Front Desk Receptionist
Koetting Eye Center
12.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate Degree In Medical Billing And Coding - Medical Billing And Coding
Allied College
St Louis, MO01.2008
Skills
Speak fluently Serbian, Bosnian, Croatian
- Client Documentation
- Compassionate Client Care
- Oral Hygiene
- Patient Care
- Community Integration
- Case Management
- Clinical Quality Program Standards
- Knowledge of State Regulations
- Medication Assistance
- Behavior Redirection
- Social Support
- Progress Documentation
- Care Plan Assessment
- First Aid and Safety
- Customer Service
- Workload Management
- Professional Development
- Household Management
- Safety Behaviors
- Remote Video Conferencing
- Customer Satisfaction
- MEDITECH Software
- Communication Assistance
- Activities of Daily Living (ADLs)
- Disease Control
- Medication Reminders
- Administrative Duties
- Medical Terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Elderly Caregiver
Seniors Helping Seniors
10.2023 - Current
Billing Specialist
Associated Management Services
03.2020 - 01.2023
Front Desk Receptionist
Koetting Eye Center
12.2019 - 12.2020
Certified Medical Technician
Sherbrooke Village
03.2018 - 12.2019
08.2016 - 03.2017
Front Desk Receptionist
St Anthony Hospital
06.2015 - 12.2018
Front Desk Receptionist
Signature Healthcare Obgyn
12.2006 - 10.2009
Associate Degree In Medical Billing And Coding - Medical Billing And Coding
Allied College