GRACE JOHNSTON
St. Louis,MO
Summary
Results-driven sales professional with a strong foundation in healthcare and psychology, combining clinical exposure with a proven ability to educate, influence, and build trust-based relationships. Experienced in consultative selling, upselling, and customer retention within fast-paced, performance-driven environments. Adept at communicating value, overcoming objections, and supporting territory growth. Seeking an entry-level pharmaceutical sales role focused on physician education, relationship management, and consistent sales execution.
Overview
9
9
years of professional experience
Work History
Server
Napoli Bros. Pizza and Pasta
08.2025 - Current
- Increased average check size by 15–25% through consultative upselling and strategic product recommendations
- Educated guests on menu offerings, value propositions, and premium selections to drive higher-margin sales
- Built strong, repeat-customer relationships through personalized service and needs-based communication
- Consistently received unsolicited positive guest feedback and management recognition for sales performance and service excellence
Outpatient Therapy Technician
Ranken Jordan Pediatric Bridge Hospital
01.2023 - Current
- Supported interdisciplinary healthcare teams in delivering patient-centered outpatient therapy services
- Assisted with individualized treatment plans, patient engagement, and adherence to care protocols
- Gained hands-on exposure to clinical environments, medical terminology, and healthcare workflows
- Maintained compliance with safety, sanitation, and organizational standards in a regulated healthcare setting
Server
Billy G's Kirkwood
12.2021 - 10.2024
- Delivered consistent high guest satisfaction in a high-volume, fast-paced environment
- Managed heavy table volume while maintaining effective upselling and service quality
- Built repeat guest relationships through reliable, attentive service
Sales Assistant
Premier Realty Exclusive
08.2021 - 12.2021
- Supported client relationship management and lead follow-up to assist with sales pipeline progression and conversion
- Coordinated contracts, listings, and transaction timelines to ensure a smooth, professional client experience
Manager
The Tan Company
03.2017 - 10.2021
- Led solution-based sales of memberships and retail products in a quota-driven environment
- Consistently ranked among top performers for revenue generation, customer retention, and add-on sales
- Trained and coached team members on consultative selling, objection handling, and customer education
Education
Bachelor of Arts - Psychology
Maryville University of Saint Louis
St. Louis05.2024
Associate of General Studies - undefined
St. Louis Community College
St. Louis05.2022
Skills
- Consultive Selling
- Relationship Building
- Territory and Account Support
- Objection Handling
- Value-Based Communication
- Customer Retention
- Healthcare Environment Experience
- Sales Workflow
- Time Management
Timeline
Server
Napoli Bros. Pizza and Pasta
08.2025 - Current
Outpatient Therapy Technician
Ranken Jordan Pediatric Bridge Hospital
01.2023 - Current
Server
Billy G's Kirkwood
12.2021 - 10.2024
Sales Assistant
Premier Realty Exclusive
08.2021 - 12.2021
Manager
The Tan Company
03.2017 - 10.2021
Associate of General Studies - undefined
St. Louis Community College
Bachelor of Arts - Psychology
Maryville University of Saint Louis