Delivered exceptional service to guests in a fast-paced, high-volume restaurant environment.
Built rapport with guests to create positive experiences and encourage repeat business.
Recommended menu items and specials to enhance guest satisfaction and drive sales.
Resolved guest concerns professionally while maintaining strong customer relationships.
Digital Marketing Intern
MY SPECTRUM COACHING AND COUNSELING
04.2025 - 08.2025
Created social media content designed to increase audience engagement and strengthen brand relationships.
Conducted market research to identify customer interests, behaviors, and emerging trends.
Provided recommendations that helped improve long-term customer outreach and engagement strategies.
Customer Service Representative
MARQUETTE UNIVERSITY RECREATIONAL SPORTS
Milwaukee, WI
08.2023 - 12.2024
Delivered exceptional customer service to students, faculty, and community members, creating a welcoming and positive experience.
Built strong relationships with members through personalized interactions and proactive support.
Promoted recreational programs, services, and facility offerings to students and faculty, increasing awareness and engagement across all areas of the Recreation Center.
Resolved member questions and concerns efficiently while maintaining high levels of customer satisfaction.
Hospitality Associate
MIDTOWN ATHLETIC CLUB
Chicago, IL
06.2024 - 09.2024
Provided high-touch customer service to 300–500 guests per shift, ensuring a positive member experience.
Identified guest needs and quickly resolved concerns to maintain satisfaction and retention.
Demonstrated professionalism, empathy, and sound judgment in all customer interactions.
Followed operational procedures to deliver consistent, reliable service.
Lead Camp Counselor
Midtown Athletic Clubs
Chicago, IL
06.2021 - 09.2023
Led and mentored a team of 29 counselors, fostering collaboration and accountability.
Built positive relationships with parents and guardians to ensure confidence in camp operations.
Handled administrative communications, newsletters, attendance tracking, and organizational tasks.
Created a supportive environment that encouraged engagement and teamwork among staff and campers.