Alma Cabrales

Allstate Insurance Co.

04.1999 - Current

Increased customer service success rates by quickly resolving issues.
Answered and managed incoming and outgoing calls while providing policy information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Educated customers about billing, payment processing and support policies and procedures.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Investigated and resolved accounting, service and delivery concerns.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with team members to develop best practices for consistent customer service delivery.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assisted customers with Spanish-language inquiries in a timely and professional manner.