Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Joy

Pahrump

Summary

Dynamic customer service professional with a proven track record at Allstate Life and Retirement, achieving a 95% satisfaction rate. Skilled in relationship building and team management, I excel in enhancing operational efficiency and implementing security measures. Committed to delivering exceptional service and fostering strong client connections.

Overview

9
9
years of professional experience

Work History

Contact Center Senior Associate

Allstate Life and Retirement
Remote
04.2023 - Current
  • Managed over 30 daily customer inquiries through effective communication, achieving a 95% satisfaction rate.
  • Cultivated strong customer relationships, resulting in multiple commendations for service excellence.
  • Implemented authentication requirements to safeguard customer data security.
  • Maintained confidentiality of sensitive information during all interactions.
  • Facilitated continuous improvement discussions to enhance overall service delivery.

Concierge

Frontsight
Remote
03.2018 - 02.2021
  • Company Overview: NV
  • Outbound sales calls
  • Answer inbound calls from customer inquiries to ensure all questions were answered
  • Input data on perspective clients and performed background checks
  • Greet and provided excellent customer service in person
  • NV

General Manager

Subway
01.2016 - 11.2017
  • Managed team of 5 employees to enhance operational efficiency.
  • Delivered exceptional customer service, earning numerous client compliments via email.
  • Conducted employee scheduling and hiring to optimize workforce productivity.
  • Executed monthly inventory assessments to ensure stock accuracy.
  • Facilitated weekly produce ordering to maintain inventory levels.
  • Processed nightly deposits to secure financial transactions.

Education

High School Diploma -

Insight School of Washington
On-line
06-2010

Skills

  • Multi-tasking
  • Customer service and support
  • Team management
  • Scheduling and hiring
  • Time management
  • Professional inquiry response
  • Performance and attendance metrics
  • Relationship building

References

References available upon request.

Timeline

Contact Center Senior Associate

Allstate Life and Retirement
04.2023 - Current

Concierge

Frontsight
03.2018 - 02.2021

General Manager

Subway
01.2016 - 11.2017

High School Diploma -

Insight School of Washington

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