Anna Gomez
OXNARD
Summary
Dynamic Contact Center Senior Associate at Harbor Freight, adept at conflict resolution and e-commerce transactions. Enhanced customer satisfaction through effective communication and problem-solving skills. Successfully coordinated bulk orders, optimizing shipping processes and improving service quality. Recognized for attention to detail and collaboration with cross-functional teams to drive operational efficiency.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Contact Center Senior Associate
Harbor Freight
Calabasas
08.1983 - Current
- Resolved customer inquiries to enhance service quality and satisfaction.
Processed refunds for in-store purchases using virtual register and e-gift cards.
- Assisted Tier 1 associates with escalated calls regarding in-store experiences, customer experience with a tool in regard to personal injuries and property damage.
- Provided troubleshooting support and detailed product specifications for customer inquiries.
- Managed Open Account Outlook Inbox, processed purchase orders, and provided account status updates.
- Coordinated bulk order requests with inventory planning, warehouses, and logistics teams to generate shipping quotes.
- Collaborated with warehouse team to ship orders and provide customers with shipping information.
Education
Associate of Arts - Business Education
Ventura College
Ventura, CA05-1982
Skills
- Conflict resolution
- E-commerce transactions
- Data entry accuracy
- Product knowledge
- Sales support
- Inventory management
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Bulk order coordination
- Customer support optimization
- Effective communication
Affiliations
- Love of hiking
- Strength training
- dance class
- yoga
Certification
- National Phlebotomy Certificate.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Contact Center Senior Associate
Harbor Freight
08.1983 - Current
Associate of Arts - Business Education
Ventura College
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